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Outlook Crashes when send mail

Posted on 2009-03-30
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Last Modified: 2013-11-29
We are using Outlook 2007 on 64bit PC.

When we send an email to one address, the emails doesn't send but stays in the Outbox.

We have closed outlook and then re-opened it but the email will not leave the outbox.
This happens with only one address, all others are absolutely fine..
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Question by:carrgater31
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4 Comments
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24021162
Did you type the email address in manually or selected it from the contacts or the auto-populate?
Try sending a test message to that email address and type it out manually, please.
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Author Comment

by:carrgater31
ID: 24029103
We have done that..

If we type address manually and start a new email - sent OK.

It only seems to go wrong when we go to "reply"

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LVL 9

Accepted Solution

by:
GWMerrell earned 500 total points
ID: 24031388
ok - Try this:
Start typing in the address, it will auto-fill the email, then hit the delete key to delete that entry from the nickname cache,
Then send a new message to that addres by typing it out manually, have them response and then try to reply to that. Does this issue then persist?
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Author Closing Comment

by:carrgater31
ID: 31564336
fabulous - thanks!!
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