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EXC_BAD_ACCESS error

Posted on 2009-03-30
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5,077 Views
Last Modified: 2012-05-06
Error at startup on Mac of Word 2004 and 2008
I deleted all microsoft information on disk and reinstall Office
same error...
Trash Microsoft folder from User/Library/Application Support/
and trash Microsoft folder from User/Library/Preference/
Did a repair disk and permissions

It's not working
I end up with with the same error
Microsoft Error Reporting log version: 2.0
 
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-03-30 22:58:33 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.5.081119
Crashed Module Name: MicrosoftOffice
Crashed Module Version: unknown
Crashed Module Offset: 0x004fe660
Blame Module Name: MicrosoftOffice
Blame Module Version: unknown
Blame Module Offset: 0x004fe660
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409 
 
 
Thread 0 crashed:
 
#  1  0x02c7f660 in _MsoHrATSUIScriptShape + 0x00000608 (MicrosoftOffice + 0x004fe660)
#  2  0x02c7f640 in _MsoHrATSUIScriptShape + 0x000005E8 (MicrosoftOffice + 0x004fe640)
#  3  0x02c86d04 in _TextOutA + 0x0000062C (MicrosoftOffice + 0x00505d04)
#  4  0x02c80828 in _GetTextMetricsA + 0x0000005C (MicrosoftOffice + 0x004ff828)
#  5  0x00998b9c in _wdGetApplicationObject + 0x00253AE0 (Microsoft Word + 0x00997b9c)
#  6  0x009992e0 in _wdGetApplicationObject + 0x00254224 (Microsoft Word + 0x009982e0)
#  7  0x00689e40 in _wdCommandDispatch + 0x0036136C (Microsoft Word + 0x00688e40)
#  8  0x00afa3cc in _wdGetApplicationObject + 0x003B5310 (Microsoft Word + 0x00af93cc)
#  9  0x00b02db0 in _wdGetApplicationObject + 0x003BDCF4 (Microsoft Word + 0x00b01db0)
# 10  0x02c5e1ec in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dd1ec)
# 11  0x00ae75c0 in _wdGetApplicationObject + 0x003A2504 (Microsoft Word + 0x00ae65c0)
# 12  0x00002620 in __mh_execute_header + 0x00001620 (Microsoft Word + 0x00001620)
# 13  0x00002324 in __mh_execute_header + 0x00001324 (Microsoft Word + 0x00001324)
# 14  0xfffffffe in  ( + 0x00000000)
 
PPC Thread State:
srr0: 0x02c7f660 srr1: 0x0200f030               vrsave: 0x00000000
 xer: 0x20000000   lr: 0x02c7f640  ctr: 0x9012ad5c   mq:0x00000000
  r0: 0x02c7f640   r1: 0xbffff420   r2: 0x00000000   r3:0x00000000
  r4: 0x00000000   r5: 0xa0293128   r6: 0x0000000a   r7:0x00000001
  r8: 0x00010000   r9: 0xffffffff  r10: 0xffffffff  r11:0xa0b8af6c
 r12: 0x9012ad5c  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000000  r21: 0x00000000  r22: 0x01410000  r23:0xbffff6e8
 r24: 0x00000000  r25: 0x00000000  r26: 0xfffffff6  r27:0x051d90e8
 r28: 0x051d9b50  r29: 0x00000000  r30: 0x051d91a8  r31:0x02c7f56c
 
 
Thread 1:
 
#  1  0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)
#  2  0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)
#  3  0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)
#  4  0x015cafe0 in _MerpCreateSession + 0x00000A8C (merp + 0x00002fe0)
#  5  0x015ca6c8 in _MerpCreateSession + 0x00000174 (merp + 0x000026c8)
#  6  0x015ca794 in _MerpCreateSession + 0x00000240 (merp + 0x00002794)
#  7  0x015cb19c in _MerpCreateSession + 0x00000C48 (merp + 0x0000319c)
#  8  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 
PPC Thread State:
srr0: 0x90040df8 srr1: 0x0000f030               vrsave: 0x00000000
 xer: 0x00000000   lr: 0x90040bc4  ctr: 0x90040df0   mq:0x00000000
  r0: 0xffffffa6   r1: 0xf00807d0   r2: 0x01fc9c4c   r3:0x00000018
  r4: 0xcb333c6c   r5: 0x00000028   r6: 0x00000000   r7:0x00000000
  r8: 0x90040d28   r9: 0x00000000  r10: 0x000f4240  r11:0xa0006c10
 r12: 0x90040df0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000a07  r21: 0x00000002  r22: 0xf0080e08  r23:0x00000001
 r24: 0x901c0a50  r25: 0xf00808b0  r26: 0xa0010a50  r27:0xa0010a50
 r28: 0x00000018  r29: 0xcb333c6c  r30: 0xf00808a8  r31:0x90040a50
 
 
Thread 2:
 
#  1  0x9002bfc8 in _semaphore_wait_signal_trap + 0x00000008 (libSystem.B.dylib + 0x0002bfc8)
#  2  0x90030aac in _pthread_cond_wait + 0x000001E0 (libSystem.B.dylib + 0x00030aac)
#  3  0x9159f060 in pthreadSemaphoreWait(t_pthreadSemaphore*) + 0x00000034 (ColorSync + 0x00050060)
#  4  0x9159e2fc in CMMConvTask(void*) + 0x00000024 (ColorSync + 0x0004f2fc)
#  5  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 
PPC Thread State:
srr0: 0x9002bfc8 srr1: 0x0200d030               vrsave: 0x00000000
 xer: 0x20000000   lr: 0x90030aac  ctr: 0x9002bfc0   mq:0x00000000
  r0: 0xffffffdb   r1: 0xf0101d20   r2: 0x00000001   r3:0x00004603
  r4: 0x00004703   r5: 0x000003e8   r6: 0xffffffff   r7:0xf00f8960
  r8: 0x00000212   r9: 0xa0001fa4  r10: 0xa000c0c8  r11:0xa0006bf4
 r12: 0x9002bfc0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000000  r21: 0x00000000  r22: 0x00000000  r23:0x00000000
 r24: 0x00000000  r25: 0x00000000  r26: 0xa00008dc  r27:0x05846980
 r28: 0xa0001fa4  r29: 0x058469ac  r30: 0xa0001fa4  r31:0x900308dc
 
 
Loaded modules:
 
0: Microsoft Word (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
2: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
3: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
4: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
5: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
6: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
7: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
8: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
9: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
10: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
11: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
12: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
13: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
17: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
18: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
19: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
20: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
21: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
22: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
23: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
24: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
25: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
26: libauto.dylib: /usr/lib/libauto.dylib
27: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
28: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
29: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
30: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
31: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
32: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
33: libz.1.dylib: /usr/lib/libz.1.dylib
34: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
35: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
36: libbsm.dylib: /usr/lib/libbsm.dylib
37: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
38: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
39: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
40: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
41: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
42: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
43: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
44: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
45: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
46: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
47: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
48: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
50: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
51: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
54: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
55: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
56: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
57: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
58: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
59: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
60: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
61: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
62: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
63: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
64: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
65: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
66: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
67: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
70: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
71: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
72: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
73: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
74: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
75: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
76: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
77: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
78: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
79: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
80: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
81: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
82: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
83: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
84: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
86: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
87: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
88: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
89: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
90: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
91: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
92: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
93: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
94: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
95: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
96: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
97: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
98: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
99: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
100: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
101: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
102: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
103: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
104: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
 
Operating System Information
Operating System: Mac OS X 10.4.11 (Build 8S165)
CPU: G5 (970), Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
 
Microsoft Application Information:
Error Reporting UUID: DF2D94DC-1D98-11DE-A377-000A95BCEE60
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 3

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Question by:robertdame
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2 Comments
 
LVL 20

Accepted Solution

by:
dopyiii earned 500 total points
ID: 24025733
A couple of things you might try. First, have a look at this article. It has some of the basic troubleshooting information that you'll need (though, you've already done some of it):
http://support.microsoft.com/kb/892428

If that doesn't help, try troubleshoot your fonts:
http://support.microsoft.com/?kbid=313535

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Author Closing Comment

by:robertdame
ID: 31564365
I replaced the system fonts and it works !

Thanks Sage
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