Solved

EXC_BAD_ACCESS error

Posted on 2009-03-30
2
4,925 Views
Last Modified: 2012-05-06
Error at startup on Mac of Word 2004 and 2008
I deleted all microsoft information on disk and reinstall Office
same error...
Trash Microsoft folder from User/Library/Application Support/
and trash Microsoft folder from User/Library/Preference/
Did a repair disk and permissions

It's not working
I end up with with the same error
Microsoft Error Reporting log version: 2.0
 

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2009-03-30 22:58:33 -0400

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 12.1.5.081119

Crashed Module Name: MicrosoftOffice

Crashed Module Version: unknown

Crashed Module Offset: 0x004fe660

Blame Module Name: MicrosoftOffice

Blame Module Version: unknown

Blame Module Offset: 0x004fe660

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409 
 
 

Thread 0 crashed:
 

#  1  0x02c7f660 in _MsoHrATSUIScriptShape + 0x00000608 (MicrosoftOffice + 0x004fe660)

#  2  0x02c7f640 in _MsoHrATSUIScriptShape + 0x000005E8 (MicrosoftOffice + 0x004fe640)

#  3  0x02c86d04 in _TextOutA + 0x0000062C (MicrosoftOffice + 0x00505d04)

#  4  0x02c80828 in _GetTextMetricsA + 0x0000005C (MicrosoftOffice + 0x004ff828)

#  5  0x00998b9c in _wdGetApplicationObject + 0x00253AE0 (Microsoft Word + 0x00997b9c)

#  6  0x009992e0 in _wdGetApplicationObject + 0x00254224 (Microsoft Word + 0x009982e0)

#  7  0x00689e40 in _wdCommandDispatch + 0x0036136C (Microsoft Word + 0x00688e40)

#  8  0x00afa3cc in _wdGetApplicationObject + 0x003B5310 (Microsoft Word + 0x00af93cc)

#  9  0x00b02db0 in _wdGetApplicationObject + 0x003BDCF4 (Microsoft Word + 0x00b01db0)

# 10  0x02c5e1ec in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dd1ec)

# 11  0x00ae75c0 in _wdGetApplicationObject + 0x003A2504 (Microsoft Word + 0x00ae65c0)

# 12  0x00002620 in __mh_execute_header + 0x00001620 (Microsoft Word + 0x00001620)

# 13  0x00002324 in __mh_execute_header + 0x00001324 (Microsoft Word + 0x00001324)

# 14  0xfffffffe in  ( + 0x00000000)
 

PPC Thread State:

srr0: 0x02c7f660 srr1: 0x0200f030               vrsave: 0x00000000

 xer: 0x20000000   lr: 0x02c7f640  ctr: 0x9012ad5c   mq:0x00000000

  r0: 0x02c7f640   r1: 0xbffff420   r2: 0x00000000   r3:0x00000000

  r4: 0x00000000   r5: 0xa0293128   r6: 0x0000000a   r7:0x00000001

  r8: 0x00010000   r9: 0xffffffff  r10: 0xffffffff  r11:0xa0b8af6c

 r12: 0x9012ad5c  r13: 0x00000000  r14: 0x00000000  r15:0x00000000

 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000

 r20: 0x00000000  r21: 0x00000000  r22: 0x01410000  r23:0xbffff6e8

 r24: 0x00000000  r25: 0x00000000  r26: 0xfffffff6  r27:0x051d90e8

 r28: 0x051d9b50  r29: 0x00000000  r30: 0x051d91a8  r31:0x02c7f56c
 
 

Thread 1:
 

#  1  0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)

#  2  0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)

#  3  0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)

#  4  0x015cafe0 in _MerpCreateSession + 0x00000A8C (merp + 0x00002fe0)

#  5  0x015ca6c8 in _MerpCreateSession + 0x00000174 (merp + 0x000026c8)

#  6  0x015ca794 in _MerpCreateSession + 0x00000240 (merp + 0x00002794)

#  7  0x015cb19c in _MerpCreateSession + 0x00000C48 (merp + 0x0000319c)

#  8  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 

PPC Thread State:

srr0: 0x90040df8 srr1: 0x0000f030               vrsave: 0x00000000

 xer: 0x00000000   lr: 0x90040bc4  ctr: 0x90040df0   mq:0x00000000

  r0: 0xffffffa6   r1: 0xf00807d0   r2: 0x01fc9c4c   r3:0x00000018

  r4: 0xcb333c6c   r5: 0x00000028   r6: 0x00000000   r7:0x00000000

  r8: 0x90040d28   r9: 0x00000000  r10: 0x000f4240  r11:0xa0006c10

 r12: 0x90040df0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000

 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000

 r20: 0x00000a07  r21: 0x00000002  r22: 0xf0080e08  r23:0x00000001

 r24: 0x901c0a50  r25: 0xf00808b0  r26: 0xa0010a50  r27:0xa0010a50

 r28: 0x00000018  r29: 0xcb333c6c  r30: 0xf00808a8  r31:0x90040a50
 
 

Thread 2:
 

#  1  0x9002bfc8 in _semaphore_wait_signal_trap + 0x00000008 (libSystem.B.dylib + 0x0002bfc8)

#  2  0x90030aac in _pthread_cond_wait + 0x000001E0 (libSystem.B.dylib + 0x00030aac)

#  3  0x9159f060 in pthreadSemaphoreWait(t_pthreadSemaphore*) + 0x00000034 (ColorSync + 0x00050060)

#  4  0x9159e2fc in CMMConvTask(void*) + 0x00000024 (ColorSync + 0x0004f2fc)

#  5  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 

PPC Thread State:

srr0: 0x9002bfc8 srr1: 0x0200d030               vrsave: 0x00000000

 xer: 0x20000000   lr: 0x90030aac  ctr: 0x9002bfc0   mq:0x00000000

  r0: 0xffffffdb   r1: 0xf0101d20   r2: 0x00000001   r3:0x00004603

  r4: 0x00004703   r5: 0x000003e8   r6: 0xffffffff   r7:0xf00f8960

  r8: 0x00000212   r9: 0xa0001fa4  r10: 0xa000c0c8  r11:0xa0006bf4

 r12: 0x9002bfc0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000

 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000

 r20: 0x00000000  r21: 0x00000000  r22: 0x00000000  r23:0x00000000

 r24: 0x00000000  r25: 0x00000000  r26: 0xa00008dc  r27:0x05846980

 r28: 0xa0001fa4  r29: 0x058469ac  r30: 0xa0001fa4  r31:0x900308dc
 
 

Loaded modules:
 

0: Microsoft Word (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

1: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker

2: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp

3: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo

4: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib

5: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3

6: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin

7: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE

8: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation

9: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML

10: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore

11: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice

12: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant

13: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt

14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt

15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin

16: libSystem.B.dylib: /usr/lib/libSystem.B.dylib

17: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib

18: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText

19: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

20: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

21: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

22: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

23: libicucore.A.dylib: /usr/lib/libicucore.A.dylib

24: libobjc.A.dylib: /usr/lib/libobjc.A.dylib

25: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

26: libauto.dylib: /usr/lib/libauto.dylib

27: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

28: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

29: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

30: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore

31: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

32: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

33: libz.1.dylib: /usr/lib/libz.1.dylib

34: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security

35: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

36: libbsm.dylib: /usr/lib/libbsm.dylib

37: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

38: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib

39: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

40: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

41: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

42: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

43: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

44: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

45: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

46: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

47: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent

48: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

49: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

50: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO

51: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

52: libcups.2.dylib: /usr/lib/libcups.2.dylib

53: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

54: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

55: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

56: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib

57: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

58: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

59: libxml2.2.dylib: /usr/lib/libxml2.2.dylib

60: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

61: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

62: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

63: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

64: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

65: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

66: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

67: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib

69: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

70: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

71: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

72: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

73: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

74: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

75: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

76: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

77: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

78: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

79: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

80: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

81: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

82: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices

83: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

84: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

86: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

87: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

88: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

89: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

90: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

91: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

92: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

93: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib

94: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

95: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

96: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib

97: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

98: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

99: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

100: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib

101: libresolv.9.dylib: /usr/lib/libresolv.9.dylib

102: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

103: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL

104: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
 

Operating System Information

Operating System: Mac OS X 10.4.11 (Build 8S165)

CPU: G5 (970), Number: 2, Speed: 2000 MHz

gestaltPhysicalRAMSize err = 0, result = 1024 MB

gestaltSystemVersion err = 0, result = 0x1049

Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
 

Microsoft Application Information:

Error Reporting UUID: DF2D94DC-1D98-11DE-A377-000A95BCEE60

Time from launch: 0 hours, 0 minutes, 1 seconds

Total errors on this client: 3

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Question by:robertdame
2 Comments
 
LVL 20

Accepted Solution

by:
dopyiii earned 500 total points
ID: 24025733
A couple of things you might try. First, have a look at this article. It has some of the basic troubleshooting information that you'll need (though, you've already done some of it):
http://support.microsoft.com/kb/892428

If that doesn't help, try troubleshoot your fonts:
http://support.microsoft.com/?kbid=313535

0
 

Author Closing Comment

by:robertdame
ID: 31564365
I replaced the system fonts and it works !

Thanks Sage
0

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