Solved

EXC_BAD_ACCESS error

Posted on 2009-03-30
2
5,001 Views
Last Modified: 2012-05-06
Error at startup on Mac of Word 2004 and 2008
I deleted all microsoft information on disk and reinstall Office
same error...
Trash Microsoft folder from User/Library/Application Support/
and trash Microsoft folder from User/Library/Preference/
Did a repair disk and permissions

It's not working
I end up with with the same error
Microsoft Error Reporting log version: 2.0
 
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-03-30 22:58:33 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.5.081119
Crashed Module Name: MicrosoftOffice
Crashed Module Version: unknown
Crashed Module Offset: 0x004fe660
Blame Module Name: MicrosoftOffice
Blame Module Version: unknown
Blame Module Offset: 0x004fe660
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409 
 
 
Thread 0 crashed:
 
#  1  0x02c7f660 in _MsoHrATSUIScriptShape + 0x00000608 (MicrosoftOffice + 0x004fe660)
#  2  0x02c7f640 in _MsoHrATSUIScriptShape + 0x000005E8 (MicrosoftOffice + 0x004fe640)
#  3  0x02c86d04 in _TextOutA + 0x0000062C (MicrosoftOffice + 0x00505d04)
#  4  0x02c80828 in _GetTextMetricsA + 0x0000005C (MicrosoftOffice + 0x004ff828)
#  5  0x00998b9c in _wdGetApplicationObject + 0x00253AE0 (Microsoft Word + 0x00997b9c)
#  6  0x009992e0 in _wdGetApplicationObject + 0x00254224 (Microsoft Word + 0x009982e0)
#  7  0x00689e40 in _wdCommandDispatch + 0x0036136C (Microsoft Word + 0x00688e40)
#  8  0x00afa3cc in _wdGetApplicationObject + 0x003B5310 (Microsoft Word + 0x00af93cc)
#  9  0x00b02db0 in _wdGetApplicationObject + 0x003BDCF4 (Microsoft Word + 0x00b01db0)
# 10  0x02c5e1ec in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dd1ec)
# 11  0x00ae75c0 in _wdGetApplicationObject + 0x003A2504 (Microsoft Word + 0x00ae65c0)
# 12  0x00002620 in __mh_execute_header + 0x00001620 (Microsoft Word + 0x00001620)
# 13  0x00002324 in __mh_execute_header + 0x00001324 (Microsoft Word + 0x00001324)
# 14  0xfffffffe in  ( + 0x00000000)
 
PPC Thread State:
srr0: 0x02c7f660 srr1: 0x0200f030               vrsave: 0x00000000
 xer: 0x20000000   lr: 0x02c7f640  ctr: 0x9012ad5c   mq:0x00000000
  r0: 0x02c7f640   r1: 0xbffff420   r2: 0x00000000   r3:0x00000000
  r4: 0x00000000   r5: 0xa0293128   r6: 0x0000000a   r7:0x00000001
  r8: 0x00010000   r9: 0xffffffff  r10: 0xffffffff  r11:0xa0b8af6c
 r12: 0x9012ad5c  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000000  r21: 0x00000000  r22: 0x01410000  r23:0xbffff6e8
 r24: 0x00000000  r25: 0x00000000  r26: 0xfffffff6  r27:0x051d90e8
 r28: 0x051d9b50  r29: 0x00000000  r30: 0x051d91a8  r31:0x02c7f56c
 
 
Thread 1:
 
#  1  0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)
#  2  0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)
#  3  0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)
#  4  0x015cafe0 in _MerpCreateSession + 0x00000A8C (merp + 0x00002fe0)
#  5  0x015ca6c8 in _MerpCreateSession + 0x00000174 (merp + 0x000026c8)
#  6  0x015ca794 in _MerpCreateSession + 0x00000240 (merp + 0x00002794)
#  7  0x015cb19c in _MerpCreateSession + 0x00000C48 (merp + 0x0000319c)
#  8  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 
PPC Thread State:
srr0: 0x90040df8 srr1: 0x0000f030               vrsave: 0x00000000
 xer: 0x00000000   lr: 0x90040bc4  ctr: 0x90040df0   mq:0x00000000
  r0: 0xffffffa6   r1: 0xf00807d0   r2: 0x01fc9c4c   r3:0x00000018
  r4: 0xcb333c6c   r5: 0x00000028   r6: 0x00000000   r7:0x00000000
  r8: 0x90040d28   r9: 0x00000000  r10: 0x000f4240  r11:0xa0006c10
 r12: 0x90040df0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000a07  r21: 0x00000002  r22: 0xf0080e08  r23:0x00000001
 r24: 0x901c0a50  r25: 0xf00808b0  r26: 0xa0010a50  r27:0xa0010a50
 r28: 0x00000018  r29: 0xcb333c6c  r30: 0xf00808a8  r31:0x90040a50
 
 
Thread 2:
 
#  1  0x9002bfc8 in _semaphore_wait_signal_trap + 0x00000008 (libSystem.B.dylib + 0x0002bfc8)
#  2  0x90030aac in _pthread_cond_wait + 0x000001E0 (libSystem.B.dylib + 0x00030aac)
#  3  0x9159f060 in pthreadSemaphoreWait(t_pthreadSemaphore*) + 0x00000034 (ColorSync + 0x00050060)
#  4  0x9159e2fc in CMMConvTask(void*) + 0x00000024 (ColorSync + 0x0004f2fc)
#  5  0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)
 
PPC Thread State:
srr0: 0x9002bfc8 srr1: 0x0200d030               vrsave: 0x00000000
 xer: 0x20000000   lr: 0x90030aac  ctr: 0x9002bfc0   mq:0x00000000
  r0: 0xffffffdb   r1: 0xf0101d20   r2: 0x00000001   r3:0x00004603
  r4: 0x00004703   r5: 0x000003e8   r6: 0xffffffff   r7:0xf00f8960
  r8: 0x00000212   r9: 0xa0001fa4  r10: 0xa000c0c8  r11:0xa0006bf4
 r12: 0x9002bfc0  r13: 0x00000000  r14: 0x00000000  r15:0x00000000
 r16: 0x00000000  r17: 0x00000000  r18: 0x00000000  r19:0x00000000
 r20: 0x00000000  r21: 0x00000000  r22: 0x00000000  r23:0x00000000
 r24: 0x00000000  r25: 0x00000000  r26: 0xa00008dc  r27:0x05846980
 r28: 0xa0001fa4  r29: 0x058469ac  r30: 0xa0001fa4  r31:0x900308dc
 
 
Loaded modules:
 
0: Microsoft Word (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
2: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
3: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
4: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
5: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
6: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
7: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
8: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
9: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
10: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
11: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
12: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
13: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
17: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
18: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
19: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
20: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
21: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
22: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
23: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
24: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
25: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
26: libauto.dylib: /usr/lib/libauto.dylib
27: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
28: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
29: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
30: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
31: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
32: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
33: libz.1.dylib: /usr/lib/libz.1.dylib
34: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
35: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
36: libbsm.dylib: /usr/lib/libbsm.dylib
37: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
38: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
39: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
40: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
41: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
42: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
43: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
44: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
45: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
46: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
47: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
48: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
49: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
50: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
51: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
54: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
55: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
56: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
57: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
58: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
59: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
60: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
61: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
62: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
63: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
64: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
65: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
66: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
67: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
70: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
71: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
72: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
73: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
74: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
75: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
76: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
77: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
78: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
79: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
80: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
81: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
82: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
83: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
84: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
86: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
87: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
88: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
89: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
90: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
91: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
92: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
93: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
94: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
95: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
96: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
97: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
98: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
99: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
100: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
101: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
102: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
103: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
104: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
 
Operating System Information
Operating System: Mac OS X 10.4.11 (Build 8S165)
CPU: G5 (970), Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1049
Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
 
Microsoft Application Information:
Error Reporting UUID: DF2D94DC-1D98-11DE-A377-000A95BCEE60
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 3

Open in new window

0
Comment
Question by:robertdame
2 Comments
 
LVL 20

Accepted Solution

by:
dopyiii earned 500 total points
ID: 24025733
A couple of things you might try. First, have a look at this article. It has some of the basic troubleshooting information that you'll need (though, you've already done some of it):
http://support.microsoft.com/kb/892428

If that doesn't help, try troubleshoot your fonts:
http://support.microsoft.com/?kbid=313535

0
 

Author Closing Comment

by:robertdame
ID: 31564365
I replaced the system fonts and it works !

Thanks Sage
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Microsoft Word is a program we have all encountered at some point, but very few of us have dug deep into its full scope of features, let alone customized it to suit our needs. Luckily making the ribbon (aka toolbar, first introduced in Word 2007) wo…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question