[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Need to reset password on an old version of McAfee ProtectionPilot (1.0.0)

Posted on 2009-03-30
6
Medium Priority
?
1,232 Views
Last Modified: 2013-12-09
Yes, I know, the standard answer for this is "reinstall the software".  Unfortunately, the client does not (apparently) have the media with which to reinstall (or at least they can't find it).

The password is not exactly LOST; the previous administrator of the network probably still knows the password; unfortunately, he was fired and subsequently arrested for [unspecified misdeeds] and is currently "unavailable for comment" (read, "in prison").

I know there is a procedure to reset the password for ProtectionPilot version 1.5; I found it here:  http://projectdream.org/wordpress/2007/06/12/how-to-reset-your-lostforgotten-password-in-mcafee-protectionpilot-15/

Unfortunately, this older version does not use MSDE; as far as I can tell it uses a customized built-in SQL server of some sort (though it may be based on MSDE), and the "osql.exe" utility mentioned in the above page is nowhere in evidence.

So what I'm asking for is if anyone can come up with a modified version of the password reset procedure above, or some other procedure (other than reinstallation), that will work for v1.0.0.

Thanks in advance!
:)
0
Comment
Question by:TekServer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 10

Author Comment

by:TekServer
ID: 24021338
A quick update:

There is another SQL engine on this server (Windows Server 2003) for Backup Exec.

Copying osql.exe from elsewhere into C:\Program Files\Network Associates\MSSQL\Binn only shows:

SERVERNAME\BKUPEXEC
 ANOTHERSERVER

(results sanitized, of course)

:)
0
 
LVL 38

Accepted Solution

by:
Jim P. earned 2000 total points
ID: 24028413
Ok, sounds like you don't have a full blown instance of SQL Server running around.

Try this down load SQL Server Management Studio Express (SSMSE) and install it on a client machine and/or the server depending on how brave. SSMSE is backward compatible to earlier versions.

Then try doing various forms of Run As (right-click --> Run As) starting the SSMSE from the local admin accounts to the domain admin accounts as windows authentication. One of them is bound to have permissions.

Microsoft SQL Server Management Studio Express
http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en
0
 
LVL 10

Author Closing Comment

by:TekServer
ID: 31564431
You pointed me in the right direction; thanks!
:)
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 10

Author Comment

by:TekServer
ID: 24031057
Okay, I've installed the SSMSE.  I ran it and found the appropriate database (named "ePO_SERVERNAME" (sanitized); I guess because ProtectionPilot is a version of ePolicy Orchestrator).  I'm logged in as administrator, so I am able to open the database.
 
 I stumbled my way through the interface (I've used this tool once or twice, but SQL is definitely not my forte) until I found the "dbo.UserTable" and managed to figure out how to execute a SQL statement against it, using the syntax from the web site I linked to in the question.
 
 Initially I went through several tries with no success, then looked back through the comments on that site and tried the other encryption string suggested by one of the posters as an alternative.  I'm not sure exactly what sequence of SQL statements (queries?) and restarting services did the trick, but I'm in!
 
 (Now, to find out which workstations are protected and make sure the definitions are updating ... )
 
 Thanks!
 
 :)
0
 
LVL 10

Author Comment

by:TekServer
ID: 24031205
Oh, this is just too rich.

As it turns out, I got a bunch of errors in trying to navigate through the ProtectionPilot console.  I Googled the errors, and found that ProtectionPilot and ePO (at least this version, and probably several newer versions) don't support IE7; and they're unsupported End-of-Life versions now, so they never will.

So I've gained access to the ProtectionPilot console, but I still can't use it ... <sigh>

:\
0
 
LVL 38

Expert Comment

by:Jim P.
ID: 24031419
Glad to be of assistance. May all your days get brighter and brighter.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
In part one, we reviewed the prerequisites required for installing SQL Server vNext. In this part we will explore how to install Microsoft's SQL Server on Ubuntu 16.04.
Using examples as well as descriptions, and references to Books Online, show the different Recovery Models available in SQL Server and explain, as well as show how full, differential and transaction log backups are performed
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question