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Need to reset password on an old version of McAfee ProtectionPilot (1.0.0)

Posted on 2009-03-30
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Last Modified: 2013-12-09
Yes, I know, the standard answer for this is "reinstall the software".  Unfortunately, the client does not (apparently) have the media with which to reinstall (or at least they can't find it).

The password is not exactly LOST; the previous administrator of the network probably still knows the password; unfortunately, he was fired and subsequently arrested for [unspecified misdeeds] and is currently "unavailable for comment" (read, "in prison").

I know there is a procedure to reset the password for ProtectionPilot version 1.5; I found it here:  http://projectdream.org/wordpress/2007/06/12/how-to-reset-your-lostforgotten-password-in-mcafee-protectionpilot-15/

Unfortunately, this older version does not use MSDE; as far as I can tell it uses a customized built-in SQL server of some sort (though it may be based on MSDE), and the "osql.exe" utility mentioned in the above page is nowhere in evidence.

So what I'm asking for is if anyone can come up with a modified version of the password reset procedure above, or some other procedure (other than reinstallation), that will work for v1.0.0.

Thanks in advance!
:)
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Question by:TekServer
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Author Comment

by:TekServer
ID: 24021338
A quick update:

There is another SQL engine on this server (Windows Server 2003) for Backup Exec.

Copying osql.exe from elsewhere into C:\Program Files\Network Associates\MSSQL\Binn only shows:

SERVERNAME\BKUPEXEC
 ANOTHERSERVER

(results sanitized, of course)

:)
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Accepted Solution

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Jim P. earned 500 total points
ID: 24028413
Ok, sounds like you don't have a full blown instance of SQL Server running around.

Try this down load SQL Server Management Studio Express (SSMSE) and install it on a client machine and/or the server depending on how brave. SSMSE is backward compatible to earlier versions.

Then try doing various forms of Run As (right-click --> Run As) starting the SSMSE from the local admin accounts to the domain admin accounts as windows authentication. One of them is bound to have permissions.

Microsoft SQL Server Management Studio Express
http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en
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Author Closing Comment

by:TekServer
ID: 31564431
You pointed me in the right direction; thanks!
:)
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Author Comment

by:TekServer
ID: 24031057
Okay, I've installed the SSMSE.  I ran it and found the appropriate database (named "ePO_SERVERNAME" (sanitized); I guess because ProtectionPilot is a version of ePolicy Orchestrator).  I'm logged in as administrator, so I am able to open the database.
 
 I stumbled my way through the interface (I've used this tool once or twice, but SQL is definitely not my forte) until I found the "dbo.UserTable" and managed to figure out how to execute a SQL statement against it, using the syntax from the web site I linked to in the question.
 
 Initially I went through several tries with no success, then looked back through the comments on that site and tried the other encryption string suggested by one of the posters as an alternative.  I'm not sure exactly what sequence of SQL statements (queries?) and restarting services did the trick, but I'm in!
 
 (Now, to find out which workstations are protected and make sure the definitions are updating ... )
 
 Thanks!
 
 :)
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Author Comment

by:TekServer
ID: 24031205
Oh, this is just too rich.

As it turns out, I got a bunch of errors in trying to navigate through the ProtectionPilot console.  I Googled the errors, and found that ProtectionPilot and ePO (at least this version, and probably several newer versions) don't support IE7; and they're unsupported End-of-Life versions now, so they never will.

So I've gained access to the ProtectionPilot console, but I still can't use it ... <sigh>

:\
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Expert Comment

by:Jim P.
ID: 24031419
Glad to be of assistance. May all your days get brighter and brighter.
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