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External USB hard drive recognized then disappears

Posted on 2009-03-30
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Last Modified: 2012-06-21
  I have a Dell 2K3 server. When I put a external USB hard drive on it I get the notification down by the clock that new hardware was found. External hard drive found. Device is ready. Then it disappears. The safely remove hardware icon shows up and disappears right away and the drive is nowhere to be seen. Am I missing a service of something?
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Question by:jimbecher
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10 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24021334
Do you have any mapped drives on the system? Its possible that there could be an existing drive letter conflict with the USB drive. If you open up disk management you can view all active disks and if necessary change the drive letter for the usb drive.

http://support.microsoft.com/kb/307844
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by:jimbecher
ID: 24021372
Nope. Doesn't even show up under disk management ....
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LVL 35

Expert Comment

by:Joseph Daly
ID: 24021418
How about in device manager any yellow exclamation points under the usb devices? Have you tried rescanning the hardware for changes in device manager?
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LVL 35

Expert Comment

by:Joseph Daly
ID: 24021421
Tested the drive in another laptop or desktop?
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Author Comment

by:jimbecher
ID: 24021453
Not yellow exclamations. Nothing. The first thing I did was pop it on another computer. Works like a charm.
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Expert Comment

by:Joseph Daly
ID: 24021510
Ok long shot here but what are the drive letters you have when you go to my computer?
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Author Comment

by:jimbecher
ID: 24021551
A - Floppy
C - HD
D - HD
E - CD-Rom

   This is a pretty old Dell server with a storageworks chipset. If that helps any ...
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LVL 4

Expert Comment

by:imadimad
ID: 24023373
Hi,
First put the USB Drive on other computer and format it to NTFS file system then connect it to the server 2003 and you will see the drive without problem.

Regards,
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LVL 3

Expert Comment

by:stlbridge
ID: 24024299
Jim,

Have you checked Disk Management after the drive is plugged in?

Control Panel -> Admin Tools ->  Computer Managment -> Disk Managment -> Is your drive listed?  Is it formatted?  Is it showing at all?  Perhaps it has a conflicting drive letter?  Drive letters are dynamically assigned, but who knows... It's worth looking at.

What is the size of the external drive?
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Accepted Solution

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jimbecher earned 0 total points
ID: 24067584
  The Serverworks USB ports were too old. Replacing them with a USB interface card did the trick.
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