Solved

External USB hard drive recognized then disappears

Posted on 2009-03-30
10
1,267 Views
Last Modified: 2012-06-21
  I have a Dell 2K3 server. When I put a external USB hard drive on it I get the notification down by the clock that new hardware was found. External hard drive found. Device is ready. Then it disappears. The safely remove hardware icon shows up and disappears right away and the drive is nowhere to be seen. Am I missing a service of something?
0
Comment
Question by:jimbecher
10 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24021334
Do you have any mapped drives on the system? Its possible that there could be an existing drive letter conflict with the USB drive. If you open up disk management you can view all active disks and if necessary change the drive letter for the usb drive.

http://support.microsoft.com/kb/307844
0
 
LVL 11

Author Comment

by:jimbecher
ID: 24021372
Nope. Doesn't even show up under disk management ....
0
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24021418
How about in device manager any yellow exclamation points under the usb devices? Have you tried rescanning the hardware for changes in device manager?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24021421
Tested the drive in another laptop or desktop?
0
 
LVL 11

Author Comment

by:jimbecher
ID: 24021453
Not yellow exclamations. Nothing. The first thing I did was pop it on another computer. Works like a charm.
0
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24021510
Ok long shot here but what are the drive letters you have when you go to my computer?
0
 
LVL 11

Author Comment

by:jimbecher
ID: 24021551
A - Floppy
C - HD
D - HD
E - CD-Rom

   This is a pretty old Dell server with a storageworks chipset. If that helps any ...
0
 
LVL 4

Expert Comment

by:imadimad
ID: 24023373
Hi,
First put the USB Drive on other computer and format it to NTFS file system then connect it to the server 2003 and you will see the drive without problem.

Regards,
0
 
LVL 3

Expert Comment

by:stlbridge
ID: 24024299
Jim,

Have you checked Disk Management after the drive is plugged in?

Control Panel -> Admin Tools ->  Computer Managment -> Disk Managment -> Is your drive listed?  Is it formatted?  Is it showing at all?  Perhaps it has a conflicting drive letter?  Drive letters are dynamically assigned, but who knows... It's worth looking at.

What is the size of the external drive?
0
 
LVL 11

Accepted Solution

by:
jimbecher earned 0 total points
ID: 24067584
  The Serverworks USB ports were too old. Replacing them with a USB interface card did the trick.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question