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XenApp 5.0 Access Management Console

Posted on 2009-03-30
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We have users that are logged into our XenApp 5.0 farm.  Some users have logged into the farm through the CAG (Citrix Access Gateway).  When we are using the access management console to administer users, we have found that we are unable to log off certain users.  The users are unable to log in because we have session limits in place and their session states active even though they are not on the system.  When we try to kill their session we cannot do it.  We try to reset, log off and neither will work.  

It appears to be only happening to random users on a particular server.  I reviewed the event logs and it showed nothing.
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Question by:geohix
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Expert Comment

by:pfcjoker
ID: 24023843
Are you running the latest version of the CMAC?
5.0.1 for server 2008 is the latest: http://support.citrix.com/article/CTX120140
4.6.3 for server 2003: http://support.citrix.com/article/CTX120238
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by:geohix
ID: 24023908
yes latest version 5.01  We are a full 2008 domain running xenapp in a vmware environment.
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pfcjoker earned 1500 total points
ID: 24023970
Have you attempted to log them off using a remote installed copy of 4.6.3 on an XP workstation such as your admin station?

Sounds like you may have uncovered an issue with 5.0.1 - but first I'd confirm you can log off a user using 4.6.3 copy - next time it happens try that, if it works on the 4.6.3 install but not the 5.0.1 it sounds like you get to submit a bug request to Citrix.
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Author Closing Comment

by:geohix
ID: 31564489
You are right this is a bug with Citrix 5.0.  Thank ou for your help
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