We have users that are logged into our XenApp 5.0 farm. Some users have logged into the farm through the CAG (Citrix Access Gateway). When we are using the access management console to administer users, we have found that we are unable to log off certain users. The users are unable to log in because we have session limits in place and their session states active even though they are not on the system. When we try to kill their session we cannot do it. We try to reset, log off and neither will work.
It appears to be only happening to random users on a particular server. I reviewed the event logs and it showed nothing.