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printers and faxes folder flickers and cannot click on printer

Posted on 2009-03-30
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Last Modified: 2013-11-21
I have a 2003 Terminal server with fifty users. every printer is IP based and is shared from a print server. Recently everyone that goes to the printers and faxes folder from there profile to and trys to scroll though to choose a printer it refreshes and starts back at the top of the page. If you start scrolling through the printers it blinks and your back to the beginning again.
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Question by:Rayvn322
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Dhiraj Mutha earned 2000 total points
ID: 24022403
Solution 1:
I have seen this before on our network.  The problem that we encountered had to do with the user's profile.  This was an easy conclusion in our situation because we had some users experiencing it and others not.  

Here's what I did to fix the issue:

1) log into the machine as an administrator (CANNOT the affect account) from a cold boot
2) change the name of the affected profile folder in "C:\documents and settings" to <username>.old or something along that line; the name just has to be different
3) Reboot the machine and log in as the affected user
4) Restore settings from the old profile (<username>.old) including desktop items, etc.
5) Test the printer

If it is not profile related you could try to add the printer with a generic HP Laserjet driver.  I'm not familiar with the HP LaserJet 1022n but if the user is only going to be printing from it then you may not need anything more than a Laserjet driver.

Solution 2:
Do the following and try. (This requires admin rights to the user who is doing this)

Delete all the printers on the system.
Go to C:\WINDOWS\system32\spool\drivers and rename the folder w32x86 to w32x86.old
Now restart the system, and readd printers one by one. This would resolve the issue (as i had the same problem)

Also try providing admin rights to the user and have a check

If no luck, try running System File Check, go to Start > Run > type 'sfc /scannow'

Then also this doesnt gets resolved, Repair the OS....
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Author Comment

by:Rayvn322
ID: 24022563
Sounds Like some good things to try. Will give an update in the morning on the progress.
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Author Comment

by:Rayvn322
ID: 24038298
Well it worked with some of the profiles but not all. Will continue to troubleshoot but reinstallation isnt an option.
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