Unable to connect to Outlook over VPN when in China
Posted on 2009-03-30
Hi. I have a remote VPN user who travels to China frequently. We use a Watchguard Firebox client to terminate at our Firebox and then they have access to the internal network. User has always had issues connecting to Outlook 2003 through our VPN at various locations in China. I've chalked it up to ISP issues over there and told him to go across the street or find another location and it usually works ok. I recently moved my Exhange 2003 services to another server and since then he seems to be having even more issues. During his last trip, he could not connect in most cases - sometimes he would not connect and then would connect the next day at the same hotel. When he did manage to connect, Outlook disconnected after about 30 minutes. He said he was still able to access our internal network after Outlook disconnected though. He is able to connect to Outlook through VPN when stateside and even connects when attached through a dial-up line, although connection to Outlook is now quite a bit slower over dial-up than it used to be.
Did I miss a setting on the new server? Outlook client has been changed to point to new server and I even added a pointer in the hosts table since he got back. Can anyone think of anything else?