?
Solved

Simplest remote access to other computers

Posted on 2009-03-30
3
Medium Priority
?
304 Views
Last Modified: 2013-11-30
I work for a pretty small company with about 5 local employees and 10 remote employees. Most of the remote employees are over 60 years old so when there is a problem with their computer, it becomes extremely frustrating to walk them through a solution...
So what I am looking for is an EXTREMLY EASY way to access their computers remotely so i can just fix the problems myself. It is important to note that these computers might be using any windows operating system (XP home, pro, Vista...) Also, they might be behind a router and I know it would be impossible to have them set up port forwarding.
So, is there a website or simple program that can make this extremely easy? We would of course want a cheap solution&Any recommendations would be very much appreciated?
0
Comment
Question by:flyinace2
3 Comments
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 2000 total points
ID: 24022562
Download and install Real VNC. There is a free version, and you may have to make a firewall edit to make it pass traffice correctly. You can create a rule, then place a machine in "listening mode". If a remote client needs assistance, they right click, choose "add client", you give them an external IP, and they connect to you.
0
 
LVL 2

Expert Comment

by:Mathiau
ID: 24023131
www.logmein.com

easiest method.

the problem with realVNC is that both you AND the user need to configure their firewalls and routers to allow access, so that makes one more step you need to do, or the user has to figure out how to do on their end.

an in that case why bother with RealVNC when you could use Windows built in remote desktop feature.
0
 
LVL 70

Expert Comment

by:Gary Case
ID: 24024015
Second the recommendation for LogMeIn.   It's VERY simple to set up; and once set up, you can log in yourself with no interaction needed from the user of the system.   It will also reconnect after a reboot ... e.g. if you're connected and initiate a system reboot, it will reconnect after the restart.

I use this regularly and it's extremely simple to use.   The Pro version for business use is $600/year for ten systems.   There's a free trial so you can easily determine whether or not you like it.   It's also free for personal/home use ... you may want to use it for your own systems at home as well.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't know if many of you have made the great mistake of using the Cisco Thin Client model with the management software VXC. If you have then you are probably more then familiar with the incredibly clunky interface, the numerous work arounds, and …
Most folks would know the basics of how Dropbox works, so that’s not the purpose of this article. Security is what it’s all about, so here I’ll share how I choose to secure my Dropbox Account and the Data it contains.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…
Suggested Courses

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question