Solved

After doing a GPUPDATE on our DC today, all Blackberries (we use a Blackberry Enterprise Server) can no longer send mail; however, all users can receive mail.

Posted on 2009-03-30
5
849 Views
Last Modified: 2012-08-13
After doing a GPUPDATE on our DC today, all Blackberries (we use a Blackberry Enterprise Server) can no longer send mail; however, all users can receive mail.
How do I correct this?

BES admin  is part of the Administrators group in AD, all BB users are affected by this problem, all BB users have both "send as" and "recieve as" allowed for the BESadmin profile...
once again...this problem didn't start until after I ran GPUPDATE on our DC (as it wasn't replicating properly with our secondary DC)

Please provide any suggestions!!!

Thanks,

R.M.
0
Comment
Question by:qmsadmin
  • 3
5 Comments
 
LVL 1

Author Comment

by:qmsadmin
ID: 24023063
After doing a GPUPDATE on our DC today, all Blackberries lost the ability to send mail. All Blackberries can receive just fine, however.
I have been researching this for the last couple of hours and Im getting nowhere.
There are some errors in the event viewer that I can find possible resolutions for online, but none seem to help.

The following are the two errors that pop up in the event viewer for users when a message has failed to send from their BB
Event Type:      Warning
Event Source:      BlackBerry Messaging Agent BB Agent 1
Event Category:      None
Event ID:      20000
Date:            3/30/2009
Time:            4:31:45 PM
User:            N/A
Computer:      BB
Description:
{user@domain.com} Send() failed: SUCCESS, Tag=1108858

Event Type:      Warning
Event Source:      BlackBerry Messaging Agent BB Agent 1
Event Category:      None
Event ID:      20265
Date:            3/30/2009
Time:            4:31:45 PM
User:            N/A
Computer:      BB
Description:
{user@domain.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed

Also, heres a strange error, relating to the problem
Event Type:      Error
Event Source:      BlackBerry Alert
Event Category:      None
Event ID:      10000
Date:            3/30/2009
Time:            4:30:53 PM
User:            N/A
Computer:      BB
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Alert ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Alarm::Email: SendMailMessage returned failure.
0
 
LVL 63

Assisted Solution

by:SysExpert
SysExpert earned 20 total points
ID: 24023293
0
 
LVL 1

Author Comment

by:qmsadmin
ID: 24023322
Thanks, but I've been looking through this support article for a while now, and it's not helping.
0
 
LVL 26

Assisted Solution

by:Gary Cutri
Gary Cutri earned 20 total points
ID: 24026250
0
 
LVL 1

Accepted Solution

by:
qmsadmin earned 0 total points
ID: 24132531
Error was caused by a security update to our Exchange server, affecting the GPO. GPO was fixed and all servers updated, thus fixing the problem.
Thanks for everyone's comments.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now