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After doing a GPUPDATE on our DC today, all Blackberries (we use a Blackberry Enterprise Server) can no longer send mail; however, all users can receive mail.

Posted on 2009-03-30
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Last Modified: 2012-08-13
After doing a GPUPDATE on our DC today, all Blackberries (we use a Blackberry Enterprise Server) can no longer send mail; however, all users can receive mail.
How do I correct this?

BES admin  is part of the Administrators group in AD, all BB users are affected by this problem, all BB users have both "send as" and "recieve as" allowed for the BESadmin profile...
once again...this problem didn't start until after I ran GPUPDATE on our DC (as it wasn't replicating properly with our secondary DC)

Please provide any suggestions!!!

Thanks,

R.M.
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Question by:qmsadmin
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Author Comment

by:qmsadmin
ID: 24023063
After doing a GPUPDATE on our DC today, all Blackberries lost the ability to send mail. All Blackberries can receive just fine, however.
I have been researching this for the last couple of hours and Im getting nowhere.
There are some errors in the event viewer that I can find possible resolutions for online, but none seem to help.

The following are the two errors that pop up in the event viewer for users when a message has failed to send from their BB
Event Type:      Warning
Event Source:      BlackBerry Messaging Agent BB Agent 1
Event Category:      None
Event ID:      20000
Date:            3/30/2009
Time:            4:31:45 PM
User:            N/A
Computer:      BB
Description:
{user@domain.com} Send() failed: SUCCESS, Tag=1108858

Event Type:      Warning
Event Source:      BlackBerry Messaging Agent BB Agent 1
Event Category:      None
Event ID:      20265
Date:            3/30/2009
Time:            4:31:45 PM
User:            N/A
Computer:      BB
Description:
{user@domain.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed

Also, heres a strange error, relating to the problem
Event Type:      Error
Event Source:      BlackBerry Alert
Event Category:      None
Event ID:      10000
Date:            3/30/2009
Time:            4:30:53 PM
User:            N/A
Computer:      BB
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Alert ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Alarm::Email: SendMailMessage returned failure.
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Assisted Solution

by:SysExpert
SysExpert earned 80 total points
ID: 24023293
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LVL 1

Author Comment

by:qmsadmin
ID: 24023322
Thanks, but I've been looking through this support article for a while now, and it's not helping.
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LVL 26

Assisted Solution

by:Gary Cutri
Gary Cutri earned 80 total points
ID: 24026250
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LVL 1

Accepted Solution

by:
qmsadmin earned 0 total points
ID: 24132531
Error was caused by a security update to our Exchange server, affecting the GPO. GPO was fixed and all servers updated, thus fixing the problem.
Thanks for everyone's comments.
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