websense manager not recognizing off site filtering service

websense 6.3.2 - multiple site configuration.  at my smaller offices i configured filtering and network services to allow for the filtering of the smaller sites.  recently i noticed  that the filtering was not working at the remote site.  after restarting the networking and filtering services for websense all was good-the first time.  the second time this happened a restart of the services did not work.  after restarting the server and still not having filtering I reinstalled/repaired the current installation.  
now I see that both the websense filtering and netwrk agent are running on the server but the websense manager is not seeing the services as started. server\settings\setwork agent.
in addition - I now have two IP's listed for that site.
I have verified that the configuration is for NIC one and the proper IP is listed however I still do not have filtering at this site.
any ideas?


dtooth71Asked:
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dtooth71Connect With a Mentor Author Commented:
i contacted support- they modified the config.xml file to match those on the remote server locatons.
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