Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


How do I fix this?

Posted on 2009-03-30
Medium Priority
Last Modified: 2013-11-22
Norton 360 v2 returns the following error message randomly. "Your browswer is not set to detect fraudulent web sites, or to authenticate genuine web sites"

The norton icon in the tray has a red x through it.

I would like a solution that does not require uninstalling/reinstalling norton 360.

Thank you.

Question by:rcrook1
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4

Expert Comment

ID: 24023868
To start- what web browser do you use?

For internet explorer 7- goto:

Tools > Phishing Filter > Turn On Automatic Website Checking
LVL 27

Expert Comment

by:Asta Cu
ID: 24024410

Author Comment

ID: 24024550
To IKZ: I am using IE8. I have already done these obvious things.
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 24024576
To astaec:
I purchased this as v1 and upgraded to v2 through the norton website. Do I need to do something using the link you provided? I just renewed my subscription about a month ago, should'nt any necessary patches/fixes been provided as part of the subscription renewal?
LVL 27

Accepted Solution

Asta Cu earned 2000 total points
ID: 24028718
Definition files are (hopefully) updated frequently, some nearly on a daily basis, so personally, I'd definitely do updates.  The link I posted above about your Norton 360 product and Vista does go through some step-by-steps, and includes this:
Run LiveUpdate
To make sure that Norton 360 is up to date, run LiveUpdate. RUN IT NOW - link again here:
Also there's a configuration routine that "may" need to be checked/modified as also noted in the above link.
I'm a McAfee user vs. Norton, but nonetheless, virus definition files should be updated frequently to ensure you've got all the most recent threat signatures included in your definition files.
LVL 27

Expert Comment

by:Asta Cu
ID: 24028851
If you've seen these types of error messages, could be indicative of a damaged installation of the 360 package.. (cut/paste from source link ...  Message: "At Risk: There are [number of issues] issues affecting your status. Norton 360 configuration is not complete..." and nothing happens when you click Continue
Curious if perhaps you had other previously installed virus protections which "could" also be in conflict.
Red X is displayed on PC Security and nothing happens when you click Details
Also indicated by red X on the icon of your product group, and recommends validating system clock/time.
Also noted a recently discovered worm that may also apply -
Do you run/have admin access?  Event log show any problems?  Once the definition files are updated and you've run a full/comprehensive scan (checking the system restore options, etc., in the links above), hope to hear good news.
Off to work - checking back when time permits.  Asta

Author Comment

ID: 24033016
Hello Astaec,

I down loaded and installed ver. 3 of Norton 360. Everything seems to be working fine now, no error messages, no red x's. I had to do the down load manually. I do not understand why live update did not provide it for me automatically, can you shed some light on this?

I will watch this for about a day to see if problems emerge, if not I will award you your points.

Thank you for your help. I appreciate it.
LVL 27

Expert Comment

by:Asta Cu
ID: 24039620
Yes, I've seen this time and again when new release/upgrade is done whether this or other makers of these protections, since the virus/trojan/worm activity is VERY dynamic, and new signature files are being created and needed almost daily.  Also read many comments about Live Update problems and errors running V2, using uninstaller to remove and then installing V3 to fix the Live Update and other errors.  Here's some end-user info / link that shares their experiences with this Norton 360 version.
":0)  Happy to hear we're making positive progress.  Asta

Author Comment

ID: 24041929
Hello Asta,

It looks like the problem is solved !!! I will award you your points after submitting this note. Thanks again.
LVL 27

Expert Comment

by:Asta Cu
ID: 24042165
Thank you, I'm pleased I could help you.  Sometimes something as simple as multiple reboots and/or just making sure that anytime I install anything new or change drivers, I go that extra mile to create a restore point and feel it's a good practice to do, so wanted to add that here.  
May your day be GREAT!    ":0)  Asta

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Some site administrators might be considering how to filter incoming traffic to a site by identifying the domains or networks of the traffic source, in the same way that a spam filter does on an email server, such as blocking all emails sent from th…
HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question