Solved

ZOOM feature on MS keyboard

Posted on 2009-03-30
4
800 Views
Last Modified: 2013-12-09
Regarding the MS Wireless Comfort Keyboard 1.0A
  For one of my users, the "zoom" function of the keyboard will not work within Outlook 2003.  No error.  It simply does nothing.  Within other applications such as Internet Explorer or Word 2003, it works like a champ.  

For the other users with the same hardware...no issue at all.  The zoom button works well within Outlook.

Lenovo X300 laptop
WIndows XP  (all updates)
Outlook 2003  (all updates)
Intellitype (latest version)

I've replaced the keyboard.  I've uninstalled/reinstalled and updated all software (shy of reinstalling the OS).  No dice.  And I've failed to find anything online or in MS support referring to this or a similar issue.

Any thoughts or leads would be highly appreciated.

thank you
0
Comment
Question by:blbeaty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 15

Expert Comment

by:tenaj-207
ID: 24024176
First narrow down the issue to the software/hardware.

Open Outlook and hold down the Ctrl key while you scroll the mouse up and down.  This should be the same function of the Zoom control on the keyboard.

If 1) it does zoom then you can try to uninstall again, and follow it up by deleting all the files in the installation directory.  Then reinstall.  If that doesn't work then the problem is probably with the OS some where.  Try running a SFC /scannow with the XP OS disc in the CD tray.  Otherwise you may need to try a different keyboard from a different company like logitech.

If 2) it doesn't zoom then you'll have to uninstall Outlook then delete the program files for Office and then reinstall.  You could also try upgrading to a newer version, or just for testing purposes downgrading to an older version.

If 3) your mouse doesn't have a wheel then go get one that does have a wheel and test with that. :)

Hope that helps,
Tenaj
0
 
LVL 3

Accepted Solution

by:
jscornerstone earned 125 total points
ID: 26329001
I do not think Outlook supports the Zoom feature.  Do you mean zooming in on the text on web pages/word documents?  If that's the case, then the only option you have for Outlook is to copy all the text from the e-mail and paste it into a word document and zoom from there.  There also might be a File ---> Save function inside outlook that might be easier.
0
 
LVL 13

Expert Comment

by:compfixer101
ID: 34415271
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question