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Icons not showing for enterprise vault 7.0 in outlook 2003 for select users

Have icons not showing for two users I have verified this by using the service account on their mailbox.  Any help would be appreciated.  I know we use DCOM and its working for everyone but these 2 users.  I have run the provisioning task with no luck.
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Paul Solovyovsky
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that was going to be my next recommendation.  In Desktop Policy set at least re-tries for Outlook Add-Ins, Outlook 2007 may disable the add-in if it crashes.

BTW, EV 8.0 is worth the upgrade, you can now do single instance between vaults (such as journal and mailbox) and also Vault Partition Rollover so you don't end up running out of room on the partitions