Outlook 2003 / Exchange: Administrator user Inbox items keep disappearing!
Posted on 2009-03-30
One of my clients has a very strange problem with the Administrator user: the items in the Inbox in Outlook 2003 keep disappearing!
Here are the relevant facts:
- They are using Exchange 2003 with Outlook 2003.
- I have checked all other workstations to see if anyone else is logging on as Administrator and possibly having Outlook point all e-mail to a local Outlook data file instead of the Exchange mailbox, but that is not the case.
- This is not a problem having to do with views...the views are set to "Messages" on the Inbox, not "Unread Only" or other views.
- When I use the "Recover Deleted Items" tool on the Inbox, I can restore all of the items only to watch them disappear again right before my eyes. After disappearing, they are not found in the Deleted Items folder, so they are obviously hard deleted (only recoverable using the above tool).
- The Inbox folder has several folders within it, all of which contain items that are not subject to this problem, apparently, so it only happens to e-mails that are directly within the Inbox folder, not to e-mails that are within folders that are within the Inbox folder.
- I finally created another folder under the mailbox called "E-Mails", and had to use the "Recover Deleted Items" tool on the Inbox to quickly restore the items to the Inbox, quickly select as many items as possible, and move them to the "E-mails" folder I created. I did this process several times until finally there were no hard deleted items left to recover. All of the items I moved to the "E-mails" folder are still there and are no longer subject to this problem, apparently.
- This is only happening to the "Administrator" user.
- On the "Administrator" user mailbox, there are no storage limits.
Well, hopefully I've given enough information to be useful. The one user that was logging on to the network as Administrator and using the Administrator e-mail is no longer logging on as Admin or using the Admin e-mail. I am having them log on using their own username (by the way, our client had this user logging on as Admin and using the Admin e-mail account long before they started using us for IT Consulting).
But, the short of it is that I need to fix this issue even though that user is no longer using the Admin user account and e-mail. This should not be happening. Any help would be greatly appreciated!