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IE8 Hangs on "Add to Favorites"

Posted on 2009-03-30
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Last Modified: 2013-12-08
I installed ie8 on Vista Ultimate a few days ago, upgrading from IE7.  Every time I try to add a site to Favorites, it freezes.  Task manager shows IE using about 48% CPU on my dual-core machine.  Waiting does no good.
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Question by:fletcherejames
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by:QPR
ID: 24024779
Are you running spybot? I've seen reports of IE8 sometimes appearing to hang when spybot kicks in for something (e.g. adding to favourites... maybe)
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Author Comment

by:fletcherejames
ID: 24024804
No.  I run Kaspersky and Windows Firewall.  I've had the PC for about a year, and had no problems like this one until exactly when I upgraded to IE8.  BTW, I'm a software developer & run a pretty clean PC, even if I've got loads of applications loaded.

We do have a couple of apps which interact with IE -- one is MS CRM 4.0, another is Office Communicator (Live Meeting client.)

The hang is consistent -- every time I try to use Add to Favorites.  For now, I've been manually creating new shortcuts in the Favorites folders, which is not a problem.
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Expert Comment

by:QPR
ID: 24024826
Are you using a beta or final release?
Is your favorites folder in the default location?
Do you have any add ons? if so try disabling them and trying again
or clicking... Programs> Accessories> System tools> Internet Explorer (no add-ons)

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Author Comment

by:fletcherejames
ID: 24024856
I'm using the gold release.  Favorites is in default location.  I tried disabling add-ons, using your method (funny, I had never noticed that menu pick before) but it still hangs.

BTW, I've got UAC totally disabled.
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Assisted Solution

by:QPR
QPR earned 100 total points
ID: 24024910
can't imagine UAC would play a part but who knows.
Only thing I would resort to now would be a reinstall.
Gold release?
I've got 8.0.6001.18702 and it doesn't happen to me
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Author Comment

by:fletcherejames
ID: 24024922
I've got the same version as you.

I'm not big on re-installs -- in my experience they very rarely fix a problem (although I very vaguely remember doing one extra boot during an install recently -- it might have been for IE8).  We run BMC's Application Problem Resolution software here (previously known as AppSight or Identify Corp's Black Box.}  I'm going to try to profiel the app & see if I can find out what it's trying to do while it's hung.  I may not have results to post until tomorrow -- but if you can think of anything else, let me know.
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Accepted Solution

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fletcherejames earned 0 total points
ID: 24024990
I found and fixed the problem.  The Black Box trace showed that it was in a loop trying to traverse part of the Favorites tree -- specifically, I had a folder of favorites with links to other flolders on my hard drive (which I had imported from my prior machine, where I was using these as quick navigators for Windows Explorer.)  Apparently, something in this structure lead IE8 into an infinite loop.

I removed that sub-folder from Favorites, and the problem went away.

BTW, I used the Black Box, because it's so comprehensive, but I probablyu could have gotten similar info had I used the SysInternals ProcMon tools.
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