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unable to change workgroup name in network setup wizard (XP Pro SP3)

Posted on 2009-03-30
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Last Modified: 2012-05-06
I have reinstalled XP Pro SP3 but am unable to connect to the interenet because it won't let me change the workgroup name. I am computer administrator.
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Question by:gregfthompson
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by:johnb6767
ID: 24025614
"but am unable to connect to the interenet because it won't let me change the workgroup name"

Computername has nothing to do with Internet Access, so theres got to be another problem......

Perhaps a HijackThis logfile might shed some insight as well...

http://www.hijackthis.de

I would do a few things....Install and update Super Anti Spyware and reboot to Safe Mode. Then do a full scan, and see what it finds. Or, if you prefer, scan with MalwareBytes....

SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
http://www.superantispyware.com/
One of the best on the market (and it is free, although you can upgrade and get Real Time Protection). Under the Options, go to Scanning Control> and make sure it is set to the following.....

Terminate memory threats - checked
Ignore non executable files - unchecked
Scan only known file types - unchecked

Manual Definitions Download....
http://www.superantispyware.com/definitions.

MalwareBytes
http://www.malwarebytes.org
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johnb6767 earned 500 total points
ID: 24025629
start>run>cmd

ipconfig /all

Copy the output here please.....

Are the following services started, and set to automatic in Start>run>services.msc.....

Network Connections
DHCP
DNS
Netbios TCP Helper

Make sure that you can ping by name and/or IP address.....

Start>run>cmd.exe

ping 4.2.2.2
ping google.com

Do both of these fail, or just one?

To totally rebuild your network connections.....

Go to the Device Manager>Network Adapters, and remove ALL NIC's from the device manager..

In the Device Manager, select View>Show Hidden Devices

(If the Show Hidden devices is not present, do the following command from a command prompt..)

start>run>cmd
set devmgr_show_nonpresent_devices=1

More information on that command here....
Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539

Go back to Network Adapters in the Device Manager, and make sure your adapters are all gone, including any older ones. (there will be several ' miniport' devices that are not able to be uninstalled....)

Then....

Start>run>CMD.exe

netsh int ip reset reset.log
netsh firewall reset
netsh winsock reset

Reboot and let Windows reinstall them...

Then make sure that the SP2/3rd party firewalls are all disabled, and retest....
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