Solved

Ilient SysAid and DNS issue

Posted on 2009-03-30
8
723 Views
Last Modified: 2013-12-24
I am trying to set up IIient Sysaid on the Windows 2003 server that has nameweb domain and trusts nameworld that is the local domain in our network.

There is sharepoint that runs on that server as well on port 8080

So far I set up Sysaid so that internal users can access it by typing 10.x.x.x:8081
Sharepoint uses 10.x.x.x:8080.

I would like to set it up the way that will allow internal domain users and external users to access Sysaid by typing support.domainname.com.

Sharepoint users can access the server from the outside just fine. It is with sysaid that I struggle.
Any advise would be appreciated. Thanks.
0
Comment
Question by:etraxler
  • 3
  • 3
8 Comments
 
LVL 70

Expert Comment

by:Chris Dent
ID: 24026708

My initial thoughts are that you can use Host Headers to separate the queries out to each site. I'm assuming the SysAid part runs under a website?

Chris
0
 

Author Comment

by:etraxler
ID: 24041908
Host Headers? Please explain how you think it may work.
Thanks.
0
 
LVL 70

Expert Comment

by:Chris Dent
ID: 24047479

Host Headers are used to filter a name to a specific site in a web server like IIS. That means that you can host multiple sites on the same port and IP, where the only difference is the name used to access the site.

If these systems run under IIS then we would set a Host Header by opening the Web Site Properties, then selecting Advanced under the Web Site tab. Either add a new entry to the web site identities box, or modify the existing value.

It means that instead of this:

SysAid: 10.x.x.x:8081
Sharepoint: 10.x.x.x:8080

That we could do:

SysAid: support.domainname.com
Sharepoint: www.domainname.com

Both would appear to run under TCP Port 80 (HTTP) to the outside world, and from what I gather, on 8080 from inside your network, although you would still have to add on the port number for internal access.

Chris
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:etraxler
ID: 24181744
I am sorry for not replying to you.
Should I create a page in IIS with the port 81?
Thanks.
0
 
LVL 70

Accepted Solution

by:
Chris Dent earned 500 total points
ID: 24212729

> Should I create a page in IIS with the port 81?

If you're using Host Headers both can run on TCP Port 80. If not, you'll have to bind either a separate port, or a separate IP address to those sites.

Chris
0
 

Author Comment

by:etraxler
ID: 24456391
I created a redirection in IIS to port 8081 and it worked. I will give you points since you directed me to the solution.
Thanks!
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Lync server 2013 Backup Service Error ID 4049 – After File Share Migration
When it comes to showing a 404 error page to your visitors, you do not want that generic page to show, and you especially do not want your hosting provider’s ad error page to show either. In this article, I will show you how to enable the custom 40…
Video by: Steve
Using examples as well as descriptions, step through each of the common simple join types, explaining differences in syntax, differences in expected outputs and showing how the queries run along with the actual outputs based upon a simple set of dem…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now