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Outlook 2007 with Exchange Public Folder Address Books

Posted on 2009-03-30
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Last Modified: 2012-08-13
I have an organisation that utilises a few public folder address books.

In order for them to access the address book a little easier, I have added the address book to everyones public folder favourites, and marked the "Show this folder as an e-mail Address Book" under the Properties>Outlook Address Book tab.

The final effect, when a user clicks on "Contacts", they see their local address book, then they can click on the public folder address books on the right hand pane and view the contacts.  Works great, and the client likes it.

For some reason though, at seemingly random intervals, the public folder address books disappear from their right hand pane in contacts.  Not during the middle of a session, but after closing and re-opening outlook for example.  The address books are still in the public folder favourites, and still marked as an address book.

Anyone have any ideas what is causing this?

Failing that, does anyone know if this info is stored in the users registry hive, or in their application data?  If I can't fix the problem, maybe I can script a solution instead.
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Question by:CorpComp
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by:MNH1966
ID: 24026063
I'm pretty sure the information is stored under:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Profile Name

Not an easy registry key to understand or script. Best bet would be to use a registry monitor (like SysInternal's Process Monitor http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to view the changes when you add or remove a public folder.

Your problem may be related to prf files being imported. I've seen similar unexpected profile modifications with roaming users...
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MNH1966 earned 1500 total points
ID: 24026068
Forgot to mention: replace "Profile Name" with the name of the profile (pretty obvious, but still...)
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