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Removing HTML/crypted.gen
I have a virus/trojan called HTML/crypted.gen, I am using Antivir, it detects it everytime you open a webpage. Antivir will not remove it by any means, including Quarantine,Delete,Ignore,R ename, nothing will remove it, if you continue to click through eventually you can get to the website you initially requested. I have used software at http://www.atribune.org/ that removed all the temp files and such. The virus is located at the following location. C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files
After deleting everything in this folder and restarting IE, the files are all recreated and the Virus remains.
After deleting everything in this folder and restarting IE, the files are all recreated and the Virus remains.
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1- Does this happen with All websites, or is this limited to some of them ?
2- Are you on a LAN or a standa lone computer? , if on LAN how many other machines ?, are they yours ? , do they have Antivirus installed?
3- What exactly is the infection name ? , is the file extension .JS,.VBS or .HTM ? , the full file name will hellp here.
4- Have you tried using other browsers than Internet explorer ? (Opera,Chrome,Firefox) , does the problem persist?