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Vista network interfaces will not obtain DHCP addresses.

Posted on 2009-03-31
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Last Modified: 2012-05-06
A Vista laptop I am working on will not obtain a DHCP address for either the wired or wireless interfaces.  It consistantly configures networking with an APIPA address.  No other computers are having this issue.  I used NETSH to uninstall and re-install IPv4 and reset IPv6, yet it still has the same problem.  Static IPs work fine.
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Question by:ECO_RV
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Expert Comment

by:SCCMCanuck
ID: 24030657
Hi Eco,

Try the steps from the posts on the following link:

http://www.pcreview.co.uk/forums/thread-1719414.php

Let me know how you make out :)
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Author Comment

by:ECO_RV
ID: 24032625
This is a Vista box so there is no way to uninstall TCP/IP via GUI.  I did remove and reinstall it with the netsh command as well as resetting the Winsock and Firewall.  None of that has worked as of yet.
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Accepted Solution

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ECO_RV earned 0 total points
ID: 24032836
Finally found a solution.  It was Norton 360 and I had to download a removal tool from Symantec to completely remove it.  The utility can be found at:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

It fixed the issue once it was removed.
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