Solved

Unable to manage pc from Active Directory.

Posted on 2009-03-31
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Last Modified: 2012-05-06
Hello Gurus,
We have a client with 48 workstations (all XP SP2 or 3), 3 servers (all 2K3) running AD.  We are in the process of securing the site by removing all users from the locals administrators group and putting them into Power Users group.  We are doing this via remote into a one of the AD machine and managing the PC's from there.  We discovered that Endpoint prevented us from gaining access to the local box and have disabled it temporarily.  We have one machine that will not be managed.  Unit has a lease in DHCP.  I cannot ping the workstation via IP or FQDN.  Thus far we have:
Shut off Windows Firewall
Removel a previously unknown security software
Removed the Endpoint client all together
Removed from domain
Reattached to domain
Scanned for virus/malware/trojans etc. (none, the Symantec must actually work)

I can't think of anything else.
Your help is appreciated,
jwhite
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Question by:jwhite273
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Qlemo earned 500 total points
ID: 24031655
Did you try to reset the TCP stack (might be needed as you had some security software installed, maybe with a firewall):
 
netsh int ip reset resetlog.txt
netsh winsock reset                              


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by:jwhite273
ID: 24032014
Thanks Qlemo,
I'll give it a try.

jwhite
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by:Qlemo
Qlemo earned 500 total points
ID: 24126339
Some news?
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Author Comment

by:jwhite273
ID: 24126404
Sorry, tons to do at work.  Resetting the TCP stack didn't do the trick.  Based on research, we may be looking at a fix from Symantec as there is a bit of a bug in the client when the Endpoint firewall is turned.  I will keep you appraised as I believe you deserve some points for at least getting us looking in a different space.

Thanks,
Jim
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Expert Comment

by:Qlemo
ID: 24417468
... ping ...
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