Solved

Lotus Notes Subfolders closing

Posted on 2009-03-31
8
1,121 Views
Last Modified: 2013-12-18
A user is complaining that her subfolders will close all by themselves.  This only started happening when I went to v8.5
I know it is an odd error but was wondering if anyone had a similar problem
Thanks.
0
Comment
Question by:NetworkTeam
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 22

Expert Comment

by:mbonaci
ID: 24085011
Is she a roaming user?
If a roaming user accesses Lotus Notes from a different machine (laptop), the private view is not available.
0
 

Author Comment

by:NetworkTeam
ID: 24089779
she is a roaming user.
she can however access all folders and files within those folders
but after about 30 minutes or so they just close back into the parent folder and she needs to expand the heirarchy again.
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 24089893
Sounds like a "feature" in R 8.5

Check the readme file and consider contacting IBM for more support.

0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 22

Expert Comment

by:mbonaci
ID: 24095505
> "She needs to expand hierarchy again"

You mean that the folders aren't closing but only collapsing?
0
 
LVL 22

Expert Comment

by:mbonaci
ID: 24095517
0
 

Author Comment

by:NetworkTeam
ID: 24111312
I've spoken to the user and gain some more info on the issue.
It seems that the folder structure collapses again and she has to reopen the folders again as if it was the first time.
We've also notices that this is proceeded by the screen actually "jumping".
It looks as if the notes program actually jumps about a quarter inch towards the top of the screen for a split second and when it returns to normal anything that was expanded collapses.
0
 
LVL 22

Accepted Solution

by:
mbonaci earned 500 total points
ID: 24113968
The only option I can think of would be to open database in Designer and locate Page named "Notesmail Picker" (there can be more Pages that are named the same but have version number at the end of the name - if that's the case open the Page that corresponds to your Notes version).

You'll see the Outline. Right click on it and choose Outline properties. On the first tab there's the option "Root entry" and right to it is a drop down list with display options of the Outline. Choose "Expand all". Save and exit Designer.

Close mail db and reopen to see whether it worked (if not you used wrong Page version - change the option in all the Pages that are named "Notesmail Picker").
0
 

Expert Comment

by:southtexasmike
ID: 24795262
...but why on earth would Notes arbitrarily decide to collapse the subfolders?  Does the view refresh every so-many seconds?  Does the refreshing of the view of mail documents mandate that the folder list view be refreshed to the defaul setting from the DB design as well?  Why must the default be either "all collapsed" or "all expanded"?  What if the user wants *ONE* of his subfolders expanded?

This is absolutely inane behavior on the part of this software.  Inane.  The harder Notes tries to get better, the more it remains awkward and unfriendly.

That said, is anyone aware of a solution that will actually cause Notes to leave the bloody folders as the user has set them, rather than forcing them to one default or another every 90-or-so seconds?

Good grief.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For Desktop Techs: How to retain a user's Notes configuration data when swapping out the end user's computer. (Assuming that you are not upgrading to a completely different version of Notes client) All you need to do is: 1) install Notes o…
IBM Notes offer Encryption feature using which the user can secure its NSF emails or entire database easily. In this section we will discuss about the process to Encrypt Incoming and Outgoing Mails in depth.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question