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Outlook 2003 Address Book - Show This Address List Toggles Between Settings

Posted on 2009-03-31
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Last Modified: 2012-05-06
We have Outlook 2003/XP clients with E2k7.  On the Outlook 2003 clients the following is set:
Open Outlook client > Inbox view;
Go to Tools > Address Book;
Go to Tools > Options;
Under Show this address list:, we change Global Address List to an Address List, i.e. TestList that we manually created in Exchange (Note: the criteria for this Address Lists consists of users w/Exchange mailboxes and mail-enabled groups);
Under When sending mail, check names using these address lists in the following order:, click Add, select TestList, click Add and Close;
Using the arrows we move the TestList above Global Address List so it is listed first, click OK.

So the problem is when you close Outlook and relaunch the above settings are not retained, then if you close/relaunch Outlook and go back in they are set back.  You do this a few times and notice the pattern that the settings are toggled back and forth.  Occurs for existing and new Outlook profiles.  Any ideas on why or how to resolve this issue?
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Question by:MOPSC
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Expert Comment

by:peakpeak
ID: 24036943
That is strange. I have OL 2007 and the settinga are retained, do you have any OL2007 you can try with? Maybe download an eval copy?
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Author Comment

by:MOPSC
ID: 24052352
We will try this and see what the outcome is...thanks
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Author Comment

by:MOPSC
ID: 24063345
First, we performed an upgrade from Outlook 2003 to Outlook 2007 and still have the same results.  We also installed Outlook 2007 only and had no luck either.  
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Author Comment

by:MOPSC
ID: 24253837
We have placed a technical support call into Microsoft regarding this issue - apparently it's a known problem and their engineers are working on it.
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Author Comment

by:MOPSC
ID: 24755325
Microsoft will be working with us on a hotfix to correct this.
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Accepted Solution

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MOPSC earned 0 total points
ID: 25099289
The hotfix will be issued for only Outlook 2007 clients and should be released this month or next.  However, we were just able to resolve our issue by getting rid of our 2003/2008 DC setup and now we have 2008 DCs only.
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