We have Outlook 2003/XP clients with E2k7. On the Outlook 2003 clients the following is set:
Open Outlook client > Inbox view;
Go to Tools > Address Book;
Go to Tools > Options;
Under Show this address list:, we change Global Address List to an Address List, i.e. TestList that we manually created in Exchange (Note: the criteria for this Address Lists consists of users w/Exchange mailboxes and mail-enabled groups);
Under When sending mail, check names using these address lists in the following order:, click Add, select TestList, click Add and Close;
Using the arrows we move the TestList above Global Address List so it is listed first, click OK.
So the problem is when you close Outlook and relaunch the above settings are not retained, then if you close/relaunch Outlook and go back in they are set back. You do this a few times and notice the pattern that the settings are toggled back and forth. Occurs for existing and new Outlook profiles. Any ideas on why or how to resolve this issue?