Solved

Outlook 2003 Address Book - Show This Address List Toggles Between Settings

Posted on 2009-03-31
6
217 Views
Last Modified: 2012-05-06
We have Outlook 2003/XP clients with E2k7.  On the Outlook 2003 clients the following is set:
Open Outlook client > Inbox view;
Go to Tools > Address Book;
Go to Tools > Options;
Under Show this address list:, we change Global Address List to an Address List, i.e. TestList that we manually created in Exchange (Note: the criteria for this Address Lists consists of users w/Exchange mailboxes and mail-enabled groups);
Under When sending mail, check names using these address lists in the following order:, click Add, select TestList, click Add and Close;
Using the arrows we move the TestList above Global Address List so it is listed first, click OK.

So the problem is when you close Outlook and relaunch the above settings are not retained, then if you close/relaunch Outlook and go back in they are set back.  You do this a few times and notice the pattern that the settings are toggled back and forth.  Occurs for existing and new Outlook profiles.  Any ideas on why or how to resolve this issue?
0
Comment
Question by:MOPSC
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 28

Expert Comment

by:peakpeak
ID: 24036943
That is strange. I have OL 2007 and the settinga are retained, do you have any OL2007 you can try with? Maybe download an eval copy?
0
 

Author Comment

by:MOPSC
ID: 24052352
We will try this and see what the outcome is...thanks
0
 

Author Comment

by:MOPSC
ID: 24063345
First, we performed an upgrade from Outlook 2003 to Outlook 2007 and still have the same results.  We also installed Outlook 2007 only and had no luck either.  
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:MOPSC
ID: 24253837
We have placed a technical support call into Microsoft regarding this issue - apparently it's a known problem and their engineers are working on it.
0
 

Author Comment

by:MOPSC
ID: 24755325
Microsoft will be working with us on a hotfix to correct this.
0
 

Accepted Solution

by:
MOPSC earned 0 total points
ID: 25099289
The hotfix will be issued for only Outlook 2007 clients and should be released this month or next.  However, we were just able to resolve our issue by getting rid of our 2003/2008 DC setup and now we have 2008 DCs only.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question