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User Receiving Bounced Message From Good Address

Posted on 2009-03-31
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Last Modified: 2013-11-30
When a user attempts to send to this one particular address outside the domain, he receives a

Reporting-MTA: dns;servername.domainname
Final-Recipient: rfc822;e-mailaddress:
Action: failed
Status: 5.1.3
X-Display-Name: e-mailaddress:'

The address is good, because several of us can successfully send to it. He is the only one that I know of that cannot. And I had him reply to my successful message and it return the same error.
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Question by:JohnHaslett
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Expert Comment

by:GWMerrell
ID: 24031412
Are we using pop mail or exchage? is exchange hosted or managed internally?
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Author Comment

by:JohnHaslett
ID: 24031917
POP is disabled and Exchange is managed internally.

Thanks
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Expert Comment

by:GWMerrell
ID: 24032431
Have you ran message tracker to see if the message elaves your exchange org?
Do you have any appliances that manage mail filtering for spam, you might want to check that as well, check the logs for that message activity
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Author Comment

by:JohnHaslett
ID: 24043224
Looks like its getting bounced before it leaves the system.  Right after it categorizes and queues for routing, it generates the NDR.  Looking deeper into that Exchange server, it looks like we have some Categorization failures. Ill eliminate those and retry.
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Expert Comment

by:GWMerrell
ID: 24043878
Let us know if you get results after eleiminating them.
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Author Comment

by:JohnHaslett
ID: 24051704
I've eliminated the Categorization failures, but the user is still unable to send, same bounced message.  Looking into Spam filter now.
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Expert Comment

by:GWMerrell
ID: 24051764
Do you have a mail spam/ virus solutions like a paid service or appliance?
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Author Comment

by:JohnHaslett
ID: 24082022
Yes, we use an applicance called Iron Port for incoming and outgoing mail and the message log shows nothing from this user to this address going out.  So it looks like its an internal issue for sure.
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Accepted Solution

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GWMerrell earned 500 total points
ID: 24082607
Do yo have messages queued up in the SMTP?
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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