Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

User Receiving Bounced Message From Good Address

Posted on 2009-03-31
9
Medium Priority
?
278 Views
Last Modified: 2013-11-30
When a user attempts to send to this one particular address outside the domain, he receives a

Reporting-MTA: dns;servername.domainname
Final-Recipient: rfc822;e-mailaddress:
Action: failed
Status: 5.1.3
X-Display-Name: e-mailaddress:'

The address is good, because several of us can successfully send to it. He is the only one that I know of that cannot. And I had him reply to my successful message and it return the same error.
0
Comment
Question by:JohnHaslett
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24031412
Are we using pop mail or exchage? is exchange hosted or managed internally?
0
 

Author Comment

by:JohnHaslett
ID: 24031917
POP is disabled and Exchange is managed internally.

Thanks
0
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24032431
Have you ran message tracker to see if the message elaves your exchange org?
Do you have any appliances that manage mail filtering for spam, you might want to check that as well, check the logs for that message activity
0
Learn Veeam advantages over legacy backup

Every day, more and more legacy backup customers switch to Veeam. Technologies designed for the client-server era cannot restore any IT service running in the hybrid cloud within seconds. Learn top Veeam advantages over legacy backup and get Veeam for the price of your renewal

 

Author Comment

by:JohnHaslett
ID: 24043224
Looks like its getting bounced before it leaves the system.  Right after it categorizes and queues for routing, it generates the NDR.  Looking deeper into that Exchange server, it looks like we have some Categorization failures. Ill eliminate those and retry.
0
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24043878
Let us know if you get results after eleiminating them.
0
 

Author Comment

by:JohnHaslett
ID: 24051704
I've eliminated the Categorization failures, but the user is still unable to send, same bounced message.  Looking into Spam filter now.
0
 
LVL 9

Expert Comment

by:GWMerrell
ID: 24051764
Do you have a mail spam/ virus solutions like a paid service or appliance?
0
 

Author Comment

by:JohnHaslett
ID: 24082022
Yes, we use an applicance called Iron Port for incoming and outgoing mail and the message log shows nothing from this user to this address going out.  So it looks like its an internal issue for sure.
0
 
LVL 9

Accepted Solution

by:
GWMerrell earned 2000 total points
ID: 24082607
Do yo have messages queued up in the SMTP?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We aren’t perfect, just like everyone else.  Check out the email errors our community caught and learn the top errors every email marketer should avoid.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question