E-Mails "Disappear" When Deleted, verses Going to The "Deleted Items" Folder
Posted on 2009-03-31
I have a client whose Outlook 2003 seems to function normally in every way except when deleting e-mails. If he deletes the e-mail prior to it being read (junk/spam), it will go to the "Deleted Items" folder. However, if he deletes an e-mail he's read, it does NOT go into the "Deleted Items" folder. In fact, it seems to do an automatic "Permanent Deletion".
Is there some option in Outlook that might have mistakenly gotten "turned on" that by passes the "Deleted Items" folder and goes straight to Permanent Deletion?
Any help would be appreciated.