Isa33v6
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E-Mails "Disappear" When Deleted, verses Going to The "Deleted Items" Folder
I have a client whose Outlook 2003 seems to function normally in every way except when deleting e-mails. If he deletes the e-mail prior to it being read (junk/spam), it will go to the "Deleted Items" folder. However, if he deletes an e-mail he's read, it does NOT go into the "Deleted Items" folder. In fact, it seems to do an automatic "Permanent Deletion".
Is there some option in Outlook that might have mistakenly gotten "turned on" that by passes the "Deleted Items" folder and goes straight to Permanent Deletion?
Any help would be appreciated.
Steve B
Is there some option in Outlook that might have mistakenly gotten "turned on" that by passes the "Deleted Items" folder and goes straight to Permanent Deletion?
Any help would be appreciated.
Steve B
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Err, that is set it to something like "Messages" and not Unread messages in this folder or whatever.
ASKER
James h1023:
Thanks for the suggestion. Good thought, but this is a POP3 account.
Thanks for the suggestion. Good thought, but this is a POP3 account.
ASKER
Seth zin:
Thank you for this thought. Sounds like this may be it. Let me check with my client (not there today). I'll try going by tomorrow and seeing if this is the culprit. I'll let you know.
Thank you for this thought. Sounds like this may be it. Let me check with my client (not there today). I'll try going by tomorrow and seeing if this is the culprit. I'll let you know.
ASKER
Sorry for the delay, but never made it by to my client's office to try the fix. I am scheduled to go there today, at which point I'll be using Seth zin's suggestion to see if this is the issue.
Thank you for your patience!
Steve
Thank you for your patience!
Steve
No problem, hopefully that's the issue
Any luck with this?
ASKER
Seth zin,
I apologize for not getting back with you. I went there that day, got caught up in other issues and never tried your suggestion. Sorry. I won't be able to get by until tomorrow, but will plan on posting something then.
Thanks for your patience,
Steve
I apologize for not getting back with you. I went there that day, got caught up in other issues and never tried your suggestion. Sorry. I won't be able to get by until tomorrow, but will plan on posting something then.
Thanks for your patience,
Steve
ASKER
Seth zin,
Thanks again for your help in getting this resolved. You hit the nail EXACTLY on the head. I went by my customer's location today, and under "Current View" he had "Unread Messages" checked. I clicked on the "Messages" option, and he found friends he had lost dated back to 2007. Thank you!
P.S. This customer, a near 60 year, sometimes groucy male, was smiling from ear to ear, almost bouncing in his chair, when those "friends" showed up in his Deleted Items folder.
Thanks again for your help in getting this resolved. You hit the nail EXACTLY on the head. I went by my customer's location today, and under "Current View" he had "Unread Messages" checked. I clicked on the "Messages" option, and he found friends he had lost dated back to 2007. Thank you!
P.S. This customer, a near 60 year, sometimes groucy male, was smiling from ear to ear, almost bouncing in his chair, when those "friends" showed up in his Deleted Items folder.
Is the email account IMAP?
In account settings, and then more settings, there is an option to 'purge items when switching folders while online'.
Of any help?
James