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Exchange 2003 Active Sync Errors  85010014 - Connect but no sync

Posted on 2009-03-31
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Last Modified: 2012-05-06
this happened suddenly last week (after updates?) when iphone users were not able to sync anymore, followed by the windows mobile users. Here's what i have done so far:
- reinstalled iis and exchange
- reinstalled exchange sp2
- tried to recreate the \exchange-oma directory following kb817379 because form-based authentification were enabled.
- Installed a certicate from Starfield.

After all that, i'm back with the same sync problem, with or without SSL enabled.

The /exchange and /oma work.

Active sync will  make a connection to the server (authentification OK) but will hang with looking for modification.

No events in the application log.

The web site www.testexchangeconnectivity.com will give the following report:
Testing Exchange Activesync for host mail.dupras.com
 	Exchange Activesync test Failed
	Test Steps
 	
	Attempting to Resolve the host name mail.dupras.com in DNS.
 	Host successfully Resolved
	Additional Details
	Testing TCP Port 443 on host mail.dupras.com to ensure it is listening/open.
 	The port was opened successfully.
	Testing SSLCertificate for validity.
 	The certificate passed all validation requirements.
	Additional Details
	Testing Http Authentication Methods for URL https://mail.dupras.com/Microsoft-Server-Activesync/
 	Http Authentication Methods are correct
	Additional Details
	Attempting an Activesync session with server
 	Errors were encountered while testing the ActiveSync session
	Test Steps
 	
	Attempting to send OPTIONS command to server
 	OPTIONS response was successfully received and is valid
	Additional Details
	Attempting FolderSync command on ActiveSync session
 	FolderSync command completed successfully.
	Additional Details
	Attempting initial sync (no data) for Inbox folder
 	Completed Sync Command successfully
	Additional Details
	Attempting to test GetItemEstimate command for Inbox Folder
 	Successfully received GetItemEstimate Response from Server
	Additional Details
	Attempting to test Sync of Inbox Folder
 	An Error ocurred when testing the Sync Command
	Additional Details
 	Exception Details: Message: The operation has timed out Type: System.Net.WebException Stack Trace: at System.Net.HttpWebRequest.GetResponse() at Microsoft.Exchange.Tools.ExRca.Tests.ActiveSync.ActiveSyncSyncTest.PerformTestReally()

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Question by:aturgeon
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18 Comments
 
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Expert Comment

by:december41991
ID: 24032401
Windows Mobile 5, ?
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Author Comment

by:aturgeon
ID: 24032628
Update: It happens only with certain mailboxes. If i make a test on www.testexchangeconnectivity.com  with a 'good' user account, it works!
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LVL 65

Expert Comment

by:Mestha
ID: 24039066
If it is happening with certain accounts then the problem is probably account specific.
Ensure that the accounts have ActiveSync enabled and that the account isn't locked out, expired password etc.
Also check that the email addresses on the account have the default email address. The default email address matches your internal domain. SO if your domain is example.local and your public email address is example.com, then the user accounts should have an email address in both, but obviously the example.com would be the Reply to address.

Simon.
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Author Comment

by:aturgeon
ID: 24042926
update: the problematic accounts are OK. I made some more testing and i think there are some corrupted elements (emails/tasks/contacts/meetings) in those exchange mailboxes. It is very strange. If i empty my inbox for example and re-fill it with emails one at the time, i can identify some emails that will create the problem with activesync. Same for tasks ans contacts... I also tried to delete the entire mailbox from exchange manager and create a new one. I am able to sync until some corrupted elements are added. New emails just arrived were also identified as corrupted! Appart from activesync not working, everything else is working fine. Should i try to make a database integrity check or defrag?
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Expert Comment

by:Mestha
ID: 24043355
A database check doesn't always detect corrupt items, it is look at the integrity of the database itself. Corrupt items in the store is unusual, so you may have a problem elsewhere.

Simon.
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Author Comment

by:aturgeon
ID: 24043495
where should i look? I'm out of idea...
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LVL 65

Expert Comment

by:Mestha
ID: 24043532
For the cause of the corruption, the usual suspects are AV or antispam software. However I have seen storage cause similar problems as well. If the corrupt message is not causing a problem, spotting the problem could be difficult. It might even be happening outside of your server!

Simon.
0
 

Author Comment

by:aturgeon
ID: 24048823
i'm not sure about corruption too. i'm just saying that some 'items' a causing the sync to jam. But if i put one element at the time in the sync folder and let it sync with the device, it will work, always. Sometimes i can put back 2-6 itemsat the time and it will work but sometimes not.

Can there be a problem with activesync but directpush is working? I'm not sure how those work.

How can i get a log of the sync items so i can see where it is jamming?
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Expert Comment

by:Mestha
ID: 24052171
There is nothing that logs to the level of per item. I have been using ActiveSync for some time and it has worked throughout that time without a single blip, so something isn't correct somewhere. Direct Push is just the transport mechanism for ActiveSync. Direct Push makes the connection for ActiveSync to operate over.

Simon.
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Author Comment

by:aturgeon
ID: 24098995
i have ran a isiinteg on the database. There was a few fixes but still the same problem occurs.

nobody has ever had that issue?
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Assisted Solution

by:lindemannfox
lindemannfox earned 80 total points
ID: 24130681
I am having the exact same issue. "It happens only with certain mailboxes. If i make a test on www.testexchangeconnectivity.com  with a 'good' user account, it works!"  Lets try and resolve this.  I will keep you posted on any new findings.  Thanks!
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Accepted Solution

by:
aturgeon earned 0 total points
ID: 24181219
Solved my problem! Microsoft support said it looked like a performance issue, but could not tell exactly what was happening but it it seemed to happen only with active sync.

While running the Exchange Best Practice Tool, i found 2 errors and one of them seemed related to performance. Here are the two articles i followed:

http://technet.microsoft.com/fr-ca/library/aa998162.aspx
http://technet.microsoft.com/fr-ca/library/aa998240.aspx

 I believe the 1st one solved my problem.

I still don't know why it suddenlty started to happen though.
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Expert Comment

by:jody_j_houghton
ID: 25205045
Its in friggin french dude!  Is there an english version?  Please help.  This is the only artical I could find about this.  I have the identical problem!
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Expert Comment

by:lindemannfox
ID: 25210533
Jody, here it is in english...
http://technet.microsoft.com/en-us/library/aa998162.aspx
http://technet.microsoft.com/en-us/library/aa998240.aspx

Let me know if either solves your problem.  I gave up for some other reason but I will still go back to fix it if it works for you.  This is Devin by the way.  Small world... i just checked with Woody and verified you are the same Jody I know.  Good luck man.
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Expert Comment

by:roddymatheson
ID: 35075687
The BPA suggested quite a few things so I'll start working my way through that.

I've attached both the icwlog and the BPA report.  icwlog.txt SBSBPA.Scan-1.201103082359212816.htm
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Expert Comment

by:roddymatheson
ID: 35077457
Sorry posted to wrong thread
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Expert Comment

by:jody_j_houghton
ID: 35083424
Hey Devon, thanks for the info. man....appreciate it.  Small world for sure.
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