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information store crashing every 5 minutes

Posted on 2009-03-31
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Last Modified: 2012-05-06
i'm running exchange 2007 sp1 on win2k8... ru7.... this has been an ongoing problem with the information store crashing.  here is what the event log app says: Faulting application store.exe, version 8.1.359.2, time stamp 0x49b98566, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791adec, exception code 0xc0000005, fault offset 0x000000000001984f, process id 0x1918, application start time 0x01c9b2346cf13681.

event id: 1000 / source: application error / log name: application / level: error

please help if you can....
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Question by:cmourn
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9 Comments
 
LVL 9

Expert Comment

by:ThaVWMan
ID: 24032607
Do you have any Antivirus or Backup agents installed on this system?
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Author Comment

by:cmourn
ID: 24032716
no sir.
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LVL 9

Expert Comment

by:esmith69
ID: 24032757
Have you run the Exchange Best Practices Analyzer tool yet?
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LVL 9

Expert Comment

by:ThaVWMan
ID: 24032827
If you dont have any AV or other add ins installed, you may just want to dismount the current database, and bring up a dial tone database, and see if the problem remains.  If not, then you most likely have a corrupted database, where you can then bring up both the old and dial tone databases, then move all of the mailboxes to the new one.
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Author Comment

by:cmourn
ID: 24033101
i had a corrupted database, but i ran a fix on it.  i do have a secondary database, but only two accounts are there. i'll try moving the others over...
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LVL 65

Expert Comment

by:Mestha
ID: 24039077
The simple rule is that if you had a corrupted database you should be looking to replace that database as soon as possible. A repair should be used only to get the mailboxes off that database in to another one.

Simon.
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LVL 6

Expert Comment

by:AJermo
ID: 24039611
verify your installation and consider running processmon/filemon. 0xc0000005 generally means access denied so if the installation ever worked somethng has changed permissions. If this is a new installation has any "hardening" been performed on the server?

really need alot more data to quantify the issue but that's an educated guess and suggestion based on the information provided.

Would you consider uploading the event logs and results of the ExBPA?
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Accepted Solution

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cmourn earned 0 total points
ID: 24041323
well, i added two registry keys: validate search folder restriction (dword) set to 1 / search folder nesting level (dword) set to 1000.  i then ran this (after dismount):
eseutil /d database.edb
and this: isinteg -s servername -fix -test alltests
 
solved the problem.  thanks though to every one.  i may still move the users to a new database.  oh, i also deleted all the log files...
 
 
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Expert Comment

by:super3
ID: 24494661
I had the same issue.
Creating the post-rollup7 registry entries outlined in http://support.microsoft.com/kb/959135 resolved the problem.
 
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