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Outlook 2007 Stationary Problem

Posted on 2009-03-31
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Last Modified: 2012-05-06
I have a user that is using the Glacier theme for Outlook 2007. His email is working fine until he try's to respond to a specific sender who is using a different stationary. The formatting is incorrect and the user can't type anything. When I turn off my users stationary the problem goes away.
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Question by:ljwood
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7 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 24037294
Hi, ljwood.

I don't doubt what you've described, but I can't imagine how your user's stationery selection can be the problem.  Stationery is only used when creating a message.  It doesn't apply to replies.  Is it possible that your user's font color is the problem and its giving the appearance that nothing is happening when the user types?
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Author Comment

by:ljwood
ID: 24041459
It very well could be the font color, and yes I am aware that the theme is supposed to only apply to new messages. The problem is that the formatting is all wrong when the user replies to another specific user who is using different stationary, but when I get rid of my users theme he can respond without any problems. I personally hate stationary, but this user happens to be the owner of the business so I am stuck with this problem.I have no idea if it is the stationary or not, but when I remove my users stationary the problem is resolved. Any ideas or thoughts would be appreciated.
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LVL 76

Expert Comment

by:David Lee
ID: 24044626
1.  Click Tool > Options.
2.  Select the Mail Format tab.
3.  Click the Stationery and Fonts button.
4.  What is the Font pulldown set to under Theme or stationery?
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Author Comment

by:ljwood
ID: 24050877
The font pulldown is set to Teme (Glacier)
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LVL 76

Accepted Solution

by:
David Lee earned 2000 total points
ID: 24051294
That's the theme/stationery selected.  It cannot be the font selection which must be one of the following three values

1.  Use theme's font
2.  Use my font when replying and forwarding messages
3.  Always use my fonts
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Author Closing Comment

by:ljwood
ID: 31565046
Sorry for the delay in getting back to you. I had to change the option to use my font when replying and forwarding messages and change the font to black so that it was visible when using certain staitionary.
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LVL 76

Expert Comment

by:David Lee
ID: 24532098
No problem.
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