Solved

blank screen on reboot after windows xp sp3 install

Posted on 2009-03-31
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Last Modified: 2013-12-27
I have attempted several times to install Windows Service Pack 3 on my Windows XP Professional system (with all current SP2 updates). The installation proceeds normally, however, on restart the system hangs on a blank screen.

I have read many of the related postings, but none have mentioned hanging at this point.

I am able to start-up in safe mode; when I do, I can run some applications as expected. When, however, I then do a restart in normal mode I once again hang on a blank screen.

Any suggestions would be appreciated.

Thanks.

Ray
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Question by:RayRugloski
16 Comments
 
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Expert Comment

by:gheist
ID: 24038150
You have to install HCL video driver or at least remove all extra video drivers in safe mode.
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Author Comment

by:RayRugloski
ID: 24042048
gheist, could you expand on the HCL video driver, i.e., from where do I obtain this driver? My monitor is a Sony Trinitron 19" from Dell - currentlythe driver indicated is nv4_disp.

Thanks.

Ray
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LVL 17

Expert Comment

by:houssam_ballout
ID: 24104428
try to removing the VGA driver while you are in safe mode.
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LVL 78

Expert Comment

by:arnold
ID: 24105868
There are some Graphics cards and driver versions that do not work well under XP SP3.  What the prior suggests is to try and see whether there are newer/updated versions of the drivers.
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Author Comment

by:RayRugloski
ID: 24126510
Thanks to all that have offered suggestions.

I had/have already updated ALL my dirvers, particularly those for the monitor (Dell P1130 Sony Trinitron) and the video card (nVidia Quadro2 Pro).

No change.
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Expert Comment

by:gheist
ID: 24126765
What did you mean by blank screen - black screen with text cursor/screen switched off/black screen with mouse cursor/desktop w/o icons ???

Try resetting BIOS to defaults - maybe it tries external video first...
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Author Comment

by:RayRugloski
ID: 24141006
gheist:

on start-up, after the "... select operating system" screen and after the Windows XP screen with scrolling progress bar, screen goes to blank slate grey

on normal start-up, it would then progress the user login screen

instead it just hangs there... no mouse pointer... does not respond to ctrl-alt-deletes or any other control combination... I need to do a hard (i.e., power off) shutdown
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Expert Comment

by:gheist
ID: 24141076
You have to go to (networked) safe mode and uninstall all display drivers by uninstalling and removing them from device manager.
After you are done with them in "networked safe mode" install whatever driver it gives.
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Author Comment

by:RayRugloski
ID: 24205223
gheist

The system will not let me remove the display driver - states it is needed to reboot the system.
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Expert Comment

by:gheist
ID: 24208340
You have to remove. On reboot (S)VGA driver will kick in
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Author Comment

by:RayRugloski
ID: 24209580
Perhaps I did not state clearly enough, but when I attempt to remove the driver, I receive a message that the driver may not be removed because it is needed to reboot. It does not give an option of continuing and removing the driver.
Is there a method other than using the the Device Manager?

Antoher question that comes to mind, even if I am finally able to remove the device driver and then the system reboots using the default (S)VGA driver - am I then stuck with nto being able to have the proper device driver? I know for certain I do have the correct driver for the nVidia Quadro2 Pro (both from Dell and nVidia).

Is there an option that would display the steps being taken during booting or that would log those steps to a file - so taht one can determine exactly at what point the boot is failing?

Thanks.
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Expert Comment

by:gheist
ID: 24211897
Latest driver from nVidia will be able to work with host memory based cards on SP3
I have never seen dialogue you are refering to.
http://downloads.guru3d.com/download.php?det=745 -> this will remove your driver for reinstallation

Are you sure you are free from spyware (scan in safe mode with spybot S&D)?
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Accepted Solution

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RayRugloski earned 0 total points
ID: 24281619
Well, I have finally been able to resolve my problem, unfortunately the solution was not the result of any of the suggestions. Here is a brief overview of solution (seems like a no-brainer, but it took a Microsoft escalation support person to suggest the steps) :

Remove/disconnect all devices except the keyboard, mouse, and monitor.
Restart.
Computer booted to log-in screen and I was able to log-in.
SP3 successfully installed!
Then reconnect devices one-by-one and restart of each.

This process revealed a problem with the devices connected to the IEEE 1394 controller - specifically, an Iomega REV 35GB Firewire.

As an aside, I subsequently download the latest driver from the Iomega Support web site - DISASTER!
This resulted in the system (Normal Mode) doing an auto restart every time start-up reached the log-in screen; during a Safe Mode restart, an auto restart occurred as soon as the "yes" to continue in Safe Mode was chosen on log-in.

To resolve this problem I had to delete the file: \windows\drivers\revfs.sys

Hope this might be help to others.

Thanks much for everyone suggestions.

I consider this issue closed.
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Expert Comment

by:gheist
ID: 24282593
Request close then.
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