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Have AVG 8.5 Free that shows e-mail scanner and Resident Shield as not active.  Settings under Tools/Advanced Settings show they should be active.  How else can I turn them on.?

Posted on 2009-03-31
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Last Modified: 2013-11-16
AVG User Interface shows both the e-mail scanner and the resident shield as being not active.  When I go to Tools/Advanced Settings for each component the corresponding check boxes are checked e.g. "Enable Resident Shield." is checked.  I have shutdown then restarted AVG and the System.  Same result.  This is a new quirk.  The only thing I believe has changed is i installed a Windows update having to do with Genuine Advantage.  Is there another way to turn them on?
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Question by:TheSOSman
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6 Comments
 
LVL 16

Expert Comment

by:warturtle
ID: 24037168
Have you scanned your computer for viruses, its quite possible that some virus has changed settings within the registry to not allow the resident shield. I suggest that you reboot your PC in safe mode and do a scan with AVG. Let me know, how it goes.
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LVL 34

Expert Comment

by:Michael-Best
ID: 24047121
Got CONLICKER Worm?
If YOU cant go here:
http://onecare.live.com/site/en-US/center/cleanup.htm
And run scans
you Got Worm:Win32/Conficker.B
Microsoft is offering $250,000 to a (Worm:Win32/Conficker.B) FIX
Hope its ME
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LVL 34

Expert Comment

by:Michael-Best
ID: 24047240
Run the: "FULL SERVICE SCAN"
http://onecare.live.com/site/en-us/default.htm
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Author Comment

by:TheSOSman
ID: 24101761
I have run a full scan -- results were negative -- and have also tested for conficker, and do not have that virus either.  
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LVL 16

Expert Comment

by:warturtle
ID: 24101878
Is there anything inside the System logs?? Start->Run->eventvwr and have a look there.

Secondly, you might want to just scan the critical areas of your system by Kaspersky Online Scanner to make sure that you don't have any virus on your PC. I know you've scanned the PC already but it might help to scan with Kaspersky, it has the highest rates of detection of any antivirus.

http://www.kaspersky.co.uk/virusscanner

Hope it helps.
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Accepted Solution

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TheSOSman earned 0 total points
ID: 24133381
I looked at the system logs and nothing of note.  I also ran the Kaspersky Scan and again nothing.  At this point I feel it is just a coding bug in the AVG.  I officially gave up and re-installed the AVG.  Seems to be OK now.  Thanks to all anyway!!!!
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