AVG User Interface shows both the e-mail scanner and the resident shield as being not active. When I go to Tools/Advanced Settings for each component the corresponding check boxes are checked e.g. "Enable Resident Shield." is checked. I have shutdown then restarted AVG and the System. Same result. This is a new quirk. The only thing I believe has changed is i installed a Windows update having to do with Genuine Advantage. Is there another way to turn them on?