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Backup Exec 12.5 remote agent installation problem

Posted on 2009-03-31
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Last Modified: 2013-12-01
I uninstall a previous installation of Backup Exec 12.5 remote agent on my W2003 DC and pushed the agent again.   the Agent seemed to be installed without any issues but when I logged on the server I couldn't see the software installed (not on program files or add/remove programs).  I've tried to install it locally copying the files from the server but nothing happens when I double click on the cmd file or the exe file.   I've tried to reboot the server and repeat the installation without any luck.  all my other servers are working fine. no errors are registered on Event viewer.
any ideas of what might be happening?
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Question by:jazz250
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kyodai earned 500 total points
ID: 24034736
Check the event log, if install fails it should write an info to the event log. ALso check after you executed the exe file that it is loaded in memory (appears in task manager). You might want to try disabling your Antivirus during installation and check for any other programs that could block it or use the windows installer. If you have an msi package of the agent prefer that over the exe. Make sure the windows installer service is running and up-to-date.
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by:jazz250
ID: 24034829
Hello,
Seems to be that the installation is not generating any error messages.  when I double click over the file it simply doesn't do anything.   Check the exe file and it is not loaded on memory as well.
will try to disable the antivirus software and run the EXE file again.
thanks
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Author Closing Comment

by:jazz250
ID: 31565097
I ended up manually uninstalling the agent, seems to be that there were some traces of the previous installation and that was causing the issue.
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