Solved

Backup Exec 12.5 remote agent installation problem

Posted on 2009-03-31
3
3,932 Views
Last Modified: 2013-12-01
I uninstall a previous installation of Backup Exec 12.5 remote agent on my W2003 DC and pushed the agent again.   the Agent seemed to be installed without any issues but when I logged on the server I couldn't see the software installed (not on program files or add/remove programs).  I've tried to install it locally copying the files from the server but nothing happens when I double click on the cmd file or the exe file.   I've tried to reboot the server and repeat the installation without any luck.  all my other servers are working fine. no errors are registered on Event viewer.
any ideas of what might be happening?
0
Comment
Question by:jazz250
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
kyodai earned 500 total points
ID: 24034736
Check the event log, if install fails it should write an info to the event log. ALso check after you executed the exe file that it is loaded in memory (appears in task manager). You might want to try disabling your Antivirus during installation and check for any other programs that could block it or use the windows installer. If you have an msi package of the agent prefer that over the exe. Make sure the windows installer service is running and up-to-date.
0
 
LVL 2

Author Comment

by:jazz250
ID: 24034829
Hello,
Seems to be that the installation is not generating any error messages.  when I double click over the file it simply doesn't do anything.   Check the exe file and it is not loaded on memory as well.
will try to disable the antivirus software and run the EXE file again.
thanks
0
 
LVL 2

Author Closing Comment

by:jazz250
ID: 31565097
I ended up manually uninstalling the agent, seems to be that there were some traces of the previous installation and that was causing the issue.
0

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question