Solved

Backup Exec 12.5 remote agent installation problem

Posted on 2009-03-31
3
3,928 Views
Last Modified: 2013-12-01
I uninstall a previous installation of Backup Exec 12.5 remote agent on my W2003 DC and pushed the agent again.   the Agent seemed to be installed without any issues but when I logged on the server I couldn't see the software installed (not on program files or add/remove programs).  I've tried to install it locally copying the files from the server but nothing happens when I double click on the cmd file or the exe file.   I've tried to reboot the server and repeat the installation without any luck.  all my other servers are working fine. no errors are registered on Event viewer.
any ideas of what might be happening?
0
Comment
Question by:jazz250
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
kyodai earned 500 total points
ID: 24034736
Check the event log, if install fails it should write an info to the event log. ALso check after you executed the exe file that it is loaded in memory (appears in task manager). You might want to try disabling your Antivirus during installation and check for any other programs that could block it or use the windows installer. If you have an msi package of the agent prefer that over the exe. Make sure the windows installer service is running and up-to-date.
0
 
LVL 2

Author Comment

by:jazz250
ID: 24034829
Hello,
Seems to be that the installation is not generating any error messages.  when I double click over the file it simply doesn't do anything.   Check the exe file and it is not loaded on memory as well.
will try to disable the antivirus software and run the EXE file again.
thanks
0
 
LVL 2

Author Closing Comment

by:jazz250
ID: 31565097
I ended up manually uninstalling the agent, seems to be that there were some traces of the previous installation and that was causing the issue.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now