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Outlook/exchange issue

Posted on 2009-03-31
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Last Modified: 2013-12-17
A customers exchange died without a good backup.  I ripped the old one out of AD and Exchange System manager and set up a new server.  Everything seemed to work ok.  I changed the login names (just first name) to first  initial and last name for an e-mail address.  I can send to it fine, they can reply fine, but they can't send a new e-mail through outlook.  They get the infamous "you do not have permission to send to this recipient through outlook".  As a test I had them go to webmail and they can send fine through that.  I know I am missing something small and dumb, but what?  BTW they are using outlook 2007.  I had them delete the old exchange account and connect to the new one.  They also logged off and back on.  They are using outlook 2007.
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Question by:dmarinenko
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7 Comments
 
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Expert Comment

by:danthegreat1
ID: 24034948
Possible port conflict?  Tried to telnet to port 25 yet?
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Author Comment

by:dmarinenko
ID: 24034974
Yes, that workes fine.  They can recieve and reply just not send through outlook.  Yet they can send through webmail.  I am confused, and very tired.  second 11+ hour day in a row has got me beat.
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lakshmidurga earned 500 total points
ID: 24035133
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Expert Comment

by:FearNoMore
ID: 24035318
Hmm....
I think that the users are using the autocomplete feature of Outlook and sending emails.
With autocomplete...as soon as the users type in the first few letters...the name of the user and his/her email address gets populated automatically
Are your users aware that the email addresses have changed?
Have them type in an external email address and then try
Delete the .nk2 files from the users profile so that autocomplete is reset.
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LVL 3

Expert Comment

by:nskurs
ID: 24036069
Check the recipient policy and Proxyaddress ...

Default Recipient Policy
=========================
You can view the proxy addresses assigned to a recipient using the Active Directory Users and Computers console. Open the Properties window for the recipient and select the Email Addresses tab.

When you install Exchange for the first time, it determines the format of the SMTP address you'll want for your users based on your organization name and the DNS name of your domain. It places the result into an Active Directory object called a Recipient Policy.

A service called the Recipient Update Service, or RUS, reads the proxy addresses in that default recipient policy and applies them to the mail-enabled objects in Active Directory.

- Cheers!
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LVL 8

Author Comment

by:dmarinenko
ID: 24039107
OK I will try your suggestions.  It only seems to be on one users computer.  Using 2007.  Everyone else seems to work fine.  Well except 2003 users get a 0x800410f error, an object could not be found.  his happens on the send, yet it still sends e-mails.  At least the main job is done.

Dying DC/Exchange/AV servers suck.  Especially without a good backup.  Nothing like 15 people asking "How Long is it going to be"  5 minutes after getting in the door.  Thanks for all the help so far and I will let you know how it goes
 
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Author Closing Comment

by:dmarinenko
ID: 31565119
I found the solution at the link. The fix ended up being to either check the permissions or recreate them I snet her an e-mail to right click on the inbox and go to the permissions tab.  I had her check if sh was there, and even if she was, delete and recreate the permission.  I just got a fresh e-mail sent from her.  Thanks for all the help.
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