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Why can't I install Windows Vista security updates?

Posted on 2009-03-31
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Last Modified: 2015-04-15
Code:8E5E0147 Windows has encountered an unknown error
I receive this everytime I try installing a security update.  the only update I have been able to run since early December 2008 was a Windows Defender update which I was able to do a little while ago.  this all happended about the time I loaded my Norton Antivirus software which I did turn off when trying to install these updates.
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Question by:wfssupport
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Expert Comment

by:arvehov
ID: 24039422
You might have been infected by some sort of virus once. And it might have delete, or changed, some of the settings on your computer.
Try to download the security updates from Microsoft's website manually, and also do a manual install.
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Author Comment

by:wfssupport
ID: 24045657
The solution to this problem was to completely reset the Windows Update component. While waiting for an answer from this forum I stumbled across the procedure somewhere on the internet. I cut and pasted the procedures into a Word document so if anyone wants it, I can provide it.
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Expert Comment

by:arvehov
ID: 24048021
Glad it worked out.
Yes, please provide the document. Would be interesting to have a look at it as well.
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Author Comment

by:wfssupport
ID: 24069157
Here they are:

The easiest way to do this is to use the command prompt. Follow these steps.
Make sure you are logged on with an administrator account.To make this easier, you can copy this message and paste it into Notepad. You can then simply copy and paste the commands from Notepad. You should quit all running programs before starting.Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.Leave this command prompt window open, until you are finished. Make sure that all commands are entered exactly as shown, including the spaces.
1. Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps: 1a. At the command prompt, type the following commands, and then press ENTER after each command: net stop wuauserv
net stop bits  
2. Rename the "Catroot2" folder. To do this, follow these steps:
2a. Type the following commands, and then press Enter after each command.
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
 
3. Rename the "SoftwareDistribution" folder:
3a. Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
4. Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps:
4a. At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a succeeded message:
 
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll
 
 
5. Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps:
5a. At the command prompt, type the following commands, and then press ENTER after each command:
 
net start bits
net start wuauserv
net start Eventlog
exit
Reboot the computer and try Windows Update again.
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Accepted Solution

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ee_auto earned 0 total points
ID: 24490731
Question PAQ'd, 500 points refunded, and stored in the solution database.
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Expert Comment

by:Leon_Kowalskii
ID: 40725721
wfssupport , thank you for your comment, it worked when I tried your proposed solution,

I first tried another solution first -- > Run the microsoft fixit here

http://support.microsoft.com/kb/971058 , but it did not work.
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