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Error when attempting to manually install MS patch (KB958644)

Posted on 2009-03-31
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Last Modified: 2013-12-04
I have one server machine that I cannot get to accept the patch related to Microsoft's KB958644.  The machine is running Windows Server 2003 SP1.  When I attempt to install the file (WindowsServer2003-KB958644-x86-ENU.exe), I receive an error message that reads: "The system cannot find the file specified."  After clicking "OK", I receiver a second error message that reads: "installation did not complete".

Any assistance with interpreting these errors would be most appreciated.

Thanks,
Robert
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Question by:Patt5735
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by:Dhiraj Mutha
ID: 24036127
How are you trying to install the patch, is it from Network or the Patch is located on local system?
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by:Patt5735
ID: 24036138
I have tried both.  Open to any recommendations.  Most recently I have the patch saved on the local desktop.  No dice.
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Expert Comment

by:Dhiraj Mutha
ID: 24036163
Is that patch working on any other systems. Try logging in as Local Admin and install it.
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by:Patt5735
ID: 24036180
It works great on all other systems.  I will try local admin now.
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by:Dhiraj Mutha
ID: 24036242
Try and let me know.
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Author Comment

by:Patt5735
ID: 24036281
Unfortunately the behavior was exactly the same when logged in as a local admin.
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by:Dhiraj Mutha
ID: 24036285
K. Need to check. Copy the file onto the desktop and then try installing the patch.
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by:Patt5735
ID: 24036289
As local admin again, I assume?
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Author Comment

by:Patt5735
ID: 24036297
Tried again with the file saved on the desktop, logged in as a local admin.  Same result.
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Expert Comment

by:Dhiraj Mutha
ID: 24036316
Try downloading the patch again. Also check wheather you have Windows Installer 3.0 installed and it has started.
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Author Comment

by:Patt5735
ID: 24036329
Downloaded a fresh copy.  No change there.

There is a service called "Windows Installer" on the box.  It was not started.  I started it, no change.  I'm not sure how to know if it's version 3.0 or not.
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Expert Comment

by:Dhiraj Mutha
ID: 24036345
If the service Windows Installer is not started it will not install any applciation. Once you restarted the service and ran the patch and it di not work, after that have you checked is the service stopped again.

You can download Windows Installer 3.0 and install it, restart the system and have a check.

http://support.microsoft.com/kb/884016
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Author Comment

by:Patt5735
ID: 24036406
From what I have read, Windows Installer is only used for MSI install files.  This is an EXE file.

Anyhow, when I attempted to download Installer 3.0 I was unable to install the Genuine Advantage ActiveX.  It seems to be this same sort of general problem.  I cannot get this EXE or any ActiveX add-ons to install themselves without bombing out.
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Accepted Solution

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Patt5735 earned 0 total points
ID: 24046492
I was able to resolve this issue by manually installing the Windows Update client found at this link:  http://support.microsoft.com/kb/949104

I appreciate your assistance.
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