Solved

Problem with sending DTMF tone in a conference to an IVR

Posted on 2009-03-31
2
745 Views
Last Modified: 2012-05-06
Actually, I'm facing the problem when I try to send DTMF tone over a conference. I have two vxml applications, say B and C. I'm the caller, A. One of my VXML applications will play the DTMF tones and the other VXML application will have to receive this tone and respond to this. This is how I try to accomplish this.

I Have a XLite phone. I call to the IVR B, first. Once it is connected, I dial to IVR C. Now i establish a conference. So there are now 3 parties in the conference. (Myself, IVR B and IVR C).

When IVR B plays the DTMF tone, IVR C is not able to recognize that. It doesn't even listen to that. But when I press some Key from my phone, it is recognized by IVR C. I dont know what is the issue. Please let me know how to solve this problem.
0
Comment
Question by:deeppra
2 Comments
 
LVL 7

Accepted Solution

by:
ehatchell earned 50 total points
ID: 24052347
Try changing your codec to g.711 and see if that helps and if not, utilize hardware DSP's and get away from compression.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Ring pause when using "call queues" 6 71
Using TAPI 2 68
Cisco UCM licensing - do the unregistered count? 2 78
ShoreTel PBX blocking incoming number 1 94
Outsource Your Fax Infrastructure to the Cloud (And come out looking like an IT Hero!) Relative to the many demands on today’s IT teams, spending capital, time and resources to maintain physical fax servers and infrastructure is not a high priority.
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question