Solved

Problem with sending DTMF tone in a conference to an IVR

Posted on 2009-03-31
2
746 Views
Last Modified: 2012-05-06
Actually, I'm facing the problem when I try to send DTMF tone over a conference. I have two vxml applications, say B and C. I'm the caller, A. One of my VXML applications will play the DTMF tones and the other VXML application will have to receive this tone and respond to this. This is how I try to accomplish this.

I Have a XLite phone. I call to the IVR B, first. Once it is connected, I dial to IVR C. Now i establish a conference. So there are now 3 parties in the conference. (Myself, IVR B and IVR C).

When IVR B plays the DTMF tone, IVR C is not able to recognize that. It doesn't even listen to that. But when I press some Key from my phone, it is recognized by IVR C. I dont know what is the issue. Please let me know how to solve this problem.
0
Comment
Question by:deeppra
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 7

Accepted Solution

by:
ehatchell earned 50 total points
ID: 24052347
Try changing your codec to g.711 and see if that helps and if not, utilize hardware DSP's and get away from compression.
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outsource Your Fax Infrastructure to the Cloud (And come out looking like an IT Hero!) Relative to the many demands on today’s IT teams, spending capital, time and resources to maintain physical fax servers and infrastructure is not a high priority.
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question