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Microsoft Update Stuck in ActiveX Loop on Server Machine

Posted on 2009-03-31
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Last Modified: 2013-12-04
I have one server machine that is running Windows 2003 R2 x64 SP2.

I can not get it to run Microsoft Update.  It is stuck in an ActiveX loop.  It will continually prompt me to click the yellow bar, install the add-in, etc etc etc.  The security permissions are defaulted in IE for all zones.  At the point when it would normally install and then start updating, it starts over as though I had just arrived at the website.  How do I get out of this loop?

Thanks,
Robert
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Question by:Patt5735
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Author Comment

by:Patt5735
ID: 24036303
It's just been brought to my attention that I have one additional Windows Server 2003 SP1 box that is doing this exact same thing.  I would imagine that the steps to fix one would be similar to the steps to fix the other.
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Expert Comment

by:snoopfrogg
ID: 24039727
Try deleting existing ActiveX controls, then re-running Microsoft Update.  To delete ActiveX controls:

1.  Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs, and then click the Install/Uninstall tab.
2.  If the ActiveX control you want to remove appears in the list of installed programs, click the ActiveX control, click Add/Remove, and then follow the instructions on the screen. If the ActiveX control does not appear in the list of installed programs, continue with the next step.
3.  In Windows Explorer or Windows NT Explorer, double-click the Windows\Downloaded Program Files folder or the Winnt\Downloaded Program Files folder, right-click the ActiveX control you want to remove, and then click Remove.
4.  When you are prompted to remove the ActiveX control, click Yes.

http://support.microsoft.com/kb/154850
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Author Comment

by:Patt5735
ID: 24039918
I am not able to locate the ActiveX controls in either of the places listed.  I believe that KB article may be referring to software versions that are quite a bit older than what we're running on these two machines.  It's referencing IE5 at the latest version, but these boxes are running IE7.
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Expert Comment

by:snoopfrogg
ID: 24039964
Look in C:\Windows\Downloaded Program Files.  On my Windows Server 2003 box, I see two ActiveX controls there relating to Microsoft Update and Windows Update:

MUWebControl Class
WUWebControl Class

Delete those and let Microsoft Update repopulate them.
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Author Comment

by:Patt5735
ID: 24039988
That folder is empty on this machine.  Possibly an alternate location for x64?
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Author Comment

by:Patt5735
ID: 24040003
It's also empty on my other x86 machine that is exhibiting the same behavior.
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Author Comment

by:Patt5735
ID: 24040023
Searching . . .
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Expert Comment

by:snoopfrogg
ID: 24040047
One of my x64 servers has the same folder path as above.  

Another thought:  Open IE, go to Tools -> Internet Options -> Settings -> View Objects.  This will take you to where ActiveX objects are stored.  Go ahead and delete your browsing cache and cookies, too.

If neither works for you, I found a post my a Microsoft MVP regarding re-registering several .dll files and then running Microsoft Update again:  http://forums.techarena.in/windows-update/606041.htm.
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Author Comment

by:Patt5735
ID: 24040058
No dice.  Search did not locate either file on either machine.
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Expert Comment

by:snoopfrogg
ID: 24040121
Try clearing your internet cache and reregistering the .dll files in the URL listed in my last post.
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Author Comment

by:Patt5735
ID: 24040266
Unfortunately, there was no change in behavior.  I did notice one thing that is rather strange.  When IE prompts me to run the ActiveX control for Microsoft Update, the prompt box looks different than what I'm accustomed to seeing.  It includes the following text:

"This ActiveX control was previously added to your computer when you installed another program, or when Windows was installed.  You should only run it if you trust the publisher and the website requesting it".

It also lists Microsoft as an unverified publisher, which is unusual.
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Accepted Solution

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Patt5735 earned 0 total points
ID: 24046486
I was able to resolve this issue by manually installing the Windows Update client from this link:  http://support.microsoft.com/kb/949104

Thanks for your assistance.
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