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Store.exe crashes, error MSExchangeIS 9659

Posted on 2009-04-01
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Last Modified: 2012-05-06
And there we go again.
After a period of rest the problem is back worse than ever.
Every 10 minutes or so Store.exe crashes and recovers, leaving all Outlook clients frozen for several minutes and creating dumpfiles of over 600 MB(!) in size. These dumpfiles are in the C:/Windows/PCHealth file, and are my main concern because they fill the harddisk rapidly.
The errors in the eventlog are:
MSEXchangeIS 9659 (exception 0xC0000005)
Microsoft Exchange Serv 1000 (exsp.dll and msvcrt.dll)
Micosoft Exchange Serv 1000 (store.exe and msvcrt.dll)
Application error 1000 (Faulting application Store.exe, Faulting module msvcrt.dll)

In the past error 9659 pointed at a certain user, and we solved the problem by shutting down a pc that that particular user was logged on to.
Now the user is "Administrator" which is logged on nowhere.

Please help me: this problem is driving me NUTS!!

Oh, yes... this is Exchange 2003 SP2 on a Windows 2003 server.

And if anyone could tell me how to prevent those ridiculous dumpfiles in the PCHealth folder to begin with, I would be eternally grateful.
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Question by:Eldata
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13 Comments
 
LVL 6

Expert Comment

by:KevinBall
ID: 24037441
How big is your priv database?  And what kind of disk volume is it running on?
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Author Comment

by:Eldata
ID: 24037541
The priv.edb is 6,7 GB., it is on a basic NTFS volume
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Accepted Solution

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abhaigh earned 500 total points
ID: 24037551
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LVL 13

Expert Comment

by:FearNoMore
ID: 24037554
Disable all 3rd party including AV on the Exchange server and then monitor the the Msexchange IS service
I have seen this kind of an issue before and was caused by a third part monitoring software installed on the server
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Author Comment

by:Eldata
ID: 24038092
@abhaigh: thanks, I found that one too. I completely emptied the Administrator mailbox, so there can't be any corrupt messages there. For integrity check the database needs to be offline, I will do this after hours.
@FearNoMore: I have had this problem in the past, and reïnstalled the TrendMicro AntiVirus back then.
That didn't solve the problem.
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LVL 6

Expert Comment

by:KevinBall
ID: 24038254
Is this Standard or Enterprise edition?
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LVL 13

Expert Comment

by:FearNoMore
ID: 24038317
Well reinstalling the AV does not solve the problem....
This problem can be caused by the AV threads interfering with the IS
I had the issue issue with one of my clients and we had disabled all 3rd party services including AV and found that the IS was no longer crashing.
Give it a shot and try what happens
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Author Comment

by:Eldata
ID: 24038426
@ KevinBall: Standard
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Author Comment

by:Eldata
ID: 24038431
@FearNoMore: I forgot, after the troubles before I didn't even bother reinstall TrendMicro. So no AV software here
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LVL 8

Expert Comment

by:milindn
ID: 24039192
Eldata,

I would recommend reinstalling the windows service pack and then reinstall exchange service pack :) i know that sounds weird suggesting to reinstall but msvcrt.dll is a windows native dll library file. Either you can re-register it or simply reapply sp for windows and then for exchange as well. I dont think its a problem with information database files or their integrity.

M
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Author Comment

by:Eldata
ID: 24048084
OK, last night I ran ISINTEG against the database. It did find errors and fixed them.
After a restart the first thing that happened was another dumpfile, so I was not happy.
The Outlook clients were horribly slow and kept freezing. We were going from bad to worse.
However: today all seems to be fine. No more dumpfiles, and Outlook for all users working like a charm.
New entry in the eventlog though: every couple of minutes warning 1173 MSEchangeIS Mailbox.
Will look into that now.

Anyway, I will leave the question open for a couple of days. If the problem doesn't return I will award the points to aghaigh.
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LVL 15

Expert Comment

by:abhaigh
ID: 24048299
This kb explains the 1173 error, and that is can be safely ignored if the error being referenced is 0x6bb

http://support.microsoft.com/kb/913126
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Author Closing Comment

by:Eldata
ID: 31565239
For the last couple of days the Exchange server has been behaving. It seems the Integrity Check did the trick, though I suspect emptying the Administrator mailbox may have had something to do with it as well (as "administrator" was in the error message as the user performing an invalid action).
Anyway, I will award the points because you definitely put me on the right track!
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