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My public store will not mount after a re-install of exchange

Posted on 2009-04-01
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Last Modified: 2012-05-06
I used LegacyDN on the mailbox store and was able to get it to mount, but now i am having trouble getting the public store to mount. Below is the error from the Event Log. This is urgent...and very critical that little, preferably no data be lost. Any help would be greatly appreciated.

Also, i am fairly new to exchange


The information store could not be loaded because the distinguished name (DN) /O=CASTLEROCK/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN= of message database "First Storage Group\Public Folder Store (EXCHSERVER)" does not match the DN of directory /O=CRFS/OU=OREM/CN=RECIPIENTS/CN=.

 The database may have been restored to a computer that is in an organization or site different than the original database.

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Question by:douglas28
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19 Comments
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24037628
What is your current Org name and Administrative group name?
Both need to match with your old ORG and Administrative group name
Also check this article
http://support.microsoft.com/kb/280652
 
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LVL 13

Expert Comment

by:FearNoMore
ID: 24037649
Also when you try to mount the public folder database......
Make sure that you have the option "Database can be overwritten by a restore" checked.
You will find this checkbox under the properties of the pf store in Exchange System Manager
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Author Comment

by:douglas28
ID: 24037709
"Make sure that you have the option "Database can be overwritten by a restore" checked"

Okay, i have had that checked already

Also, I should have clarified that i have changed the Mailbox Store using LegacyDN, and it mounted just fine.

Is there no way to change the values in the Public Folder Store like there is to change the Mailbox Store?
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Author Comment

by:douglas28
ID: 24037721
so, what i need is for "/O=CASTLEROCK/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN= " to actually be "/O=CRFS/OU=OREM/CN=RECIPIENTS/CN=" in my Public Folder Store
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LVL 13

Expert Comment

by:FearNoMore
ID: 24037762
Hmm....
Did u reboot the box after running the LegacyDn tool?
Reboot it and try mounting the pf store again
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Author Comment

by:douglas28
ID: 24037775
yeah, i rebooted both the exch server and also the DC. I thought i read somewhere that moving the log files or something could solve it, but i have been working on this for over 48 hours straight now and cant really remember. I have roughly 3 hours to finish this up before revenue will begin being lost again due to the mail server being down.

I really appreciate all your help...this has been a nightmare lol
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LVL 13

Expert Comment

by:FearNoMore
ID: 24037786
You could also change the legacy exchange dn of the public folder store using adsiedit
http://support.microsoft.com/kb/273863/EN-US/
 
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LVL 13

Expert Comment

by:FearNoMore
ID: 24037807
Yes that too could be the cause.....Have you moved all the log files to another location?
There should not be any "old" log files still present when trying to mount the store
Along with the public folder database.....move all the log files present to another location....just do a cut copy paste....all the log files to a new folder
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Author Comment

by:douglas28
ID: 24037831
that looks promising...i will give this a shot
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LVL 5

Expert Comment

by:HeshamMousa
ID: 24037900
another solution:
you may open adsieedit.msc delete all the public folder tree and u'll find it removed from ur exchange server then create a new empty one and has the option "this database can be overwritten by  restore" checked afterwards restore your old public folders from your backup this to ensure that u've created the public folder with the correct attributes in active directory.
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Author Comment

by:douglas28
ID: 24037922
I am running exch 2003, so i think some of the commands are different. I managed to come up with the screen shot attached...is this where i should change my Distinguished name? Also, the OU (orem) looks right, but in the Event viewer it has it listed as wrong.

the article says these changes are very risky, so i want to make sure i am doing this properly.

thanks again!
Screenshot.bmp
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Author Comment

by:douglas28
ID: 24037935
Can you give a little more detail Heshamousa? I can seem to find the public folder tree, and also some detail in the following steps after the deletion would be a great help
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Author Comment

by:douglas28
ID: 24038029
"Yes that too could be the cause.....Have you moved all the log files to another location?

There should not be any "old" log files still present when trying to mount the store

Along with the public folder database.....move all the log files present to another location....just do a cut copy paste....all the log files to a new folder"

I have done this, but no luck :(
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Author Comment

by:douglas28
ID: 24038366
still no luck with this...any other possible suggestions?
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LVL 13

Expert Comment

by:FearNoMore
ID: 24045155
No this is not the location....
In ADSIEdit.....
Go to the Configuration partition...then Service.....Microsoft Exchange...Your ORG..Servers......drill down to the pf store...
Check properties of pf store and check the distinguished name.
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Author Comment

by:douglas28
ID: 24052656
Okay, i will check on that this afternoon
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Author Comment

by:douglas28
ID: 24082097
From what i can tell, the DN matches the Mailbox store in ADSI Edit, but it still wont mount giving the same error
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LVL 13

Expert Comment

by:FearNoMore
ID: 24083122
From ADSIedit could you post the DN of your Mailbox Store and your Public Folder Store here?
 
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Accepted Solution

by:
douglas28 earned 0 total points
ID: 24133235
Okay, i have included a screen shot of the location that i retrieved the pub store info. I have also attached a screen shot if the mailbox store and the pub store.

I figured i would screenshot the error messages as well.

I appreciate your patience with me on this. We are currently working on implementing a predictive dialer, so i have been somewhat pre-occupied with that.
PF-Store.JPG
Pub-Store-Error-Msg.JPG
Store-DN-Info.JPG
Event-Viwer-Msg.JPG
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