Solved

My public store will not mount after a re-install of exchange

Posted on 2009-04-01
19
315 Views
Last Modified: 2012-05-06
I used LegacyDN on the mailbox store and was able to get it to mount, but now i am having trouble getting the public store to mount. Below is the error from the Event Log. This is urgent...and very critical that little, preferably no data be lost. Any help would be greatly appreciated.

Also, i am fairly new to exchange


The information store could not be loaded because the distinguished name (DN) /O=CASTLEROCK/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN= of message database "First Storage Group\Public Folder Store (EXCHSERVER)" does not match the DN of directory /O=CRFS/OU=OREM/CN=RECIPIENTS/CN=.

 The database may have been restored to a computer that is in an organization or site different than the original database.

For more information, click http://www.microsoft.com/contentredirect.asp.
0
Comment
Question by:douglas28
  • 11
  • 7
19 Comments
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
What is your current Org name and Administrative group name?
Both need to match with your old ORG and Administrative group name
Also check this article
http://support.microsoft.com/kb/280652
 
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
Also when you try to mount the public folder database......
Make sure that you have the option "Database can be overwritten by a restore" checked.
You will find this checkbox under the properties of the pf store in Exchange System Manager
0
 

Author Comment

by:douglas28
Comment Utility
"Make sure that you have the option "Database can be overwritten by a restore" checked"

Okay, i have had that checked already

Also, I should have clarified that i have changed the Mailbox Store using LegacyDN, and it mounted just fine.

Is there no way to change the values in the Public Folder Store like there is to change the Mailbox Store?
0
 

Author Comment

by:douglas28
Comment Utility
so, what i need is for "/O=CASTLEROCK/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN= " to actually be "/O=CRFS/OU=OREM/CN=RECIPIENTS/CN=" in my Public Folder Store
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
Hmm....
Did u reboot the box after running the LegacyDn tool?
Reboot it and try mounting the pf store again
0
 

Author Comment

by:douglas28
Comment Utility
yeah, i rebooted both the exch server and also the DC. I thought i read somewhere that moving the log files or something could solve it, but i have been working on this for over 48 hours straight now and cant really remember. I have roughly 3 hours to finish this up before revenue will begin being lost again due to the mail server being down.

I really appreciate all your help...this has been a nightmare lol
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
You could also change the legacy exchange dn of the public folder store using adsiedit
http://support.microsoft.com/kb/273863/EN-US/
 
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
Yes that too could be the cause.....Have you moved all the log files to another location?
There should not be any "old" log files still present when trying to mount the store
Along with the public folder database.....move all the log files present to another location....just do a cut copy paste....all the log files to a new folder
0
 

Author Comment

by:douglas28
Comment Utility
that looks promising...i will give this a shot
0
Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

 
LVL 5

Expert Comment

by:HeshamMousa
Comment Utility
another solution:
you may open adsieedit.msc delete all the public folder tree and u'll find it removed from ur exchange server then create a new empty one and has the option "this database can be overwritten by  restore" checked afterwards restore your old public folders from your backup this to ensure that u've created the public folder with the correct attributes in active directory.
0
 

Author Comment

by:douglas28
Comment Utility
I am running exch 2003, so i think some of the commands are different. I managed to come up with the screen shot attached...is this where i should change my Distinguished name? Also, the OU (orem) looks right, but in the Event viewer it has it listed as wrong.

the article says these changes are very risky, so i want to make sure i am doing this properly.

thanks again!
Screenshot.bmp
0
 

Author Comment

by:douglas28
Comment Utility
Can you give a little more detail Heshamousa? I can seem to find the public folder tree, and also some detail in the following steps after the deletion would be a great help
0
 

Author Comment

by:douglas28
Comment Utility
"Yes that too could be the cause.....Have you moved all the log files to another location?

There should not be any "old" log files still present when trying to mount the store

Along with the public folder database.....move all the log files present to another location....just do a cut copy paste....all the log files to a new folder"

I have done this, but no luck :(
0
 

Author Comment

by:douglas28
Comment Utility
still no luck with this...any other possible suggestions?
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
No this is not the location....
In ADSIEdit.....
Go to the Configuration partition...then Service.....Microsoft Exchange...Your ORG..Servers......drill down to the pf store...
Check properties of pf store and check the distinguished name.
0
 

Author Comment

by:douglas28
Comment Utility
Okay, i will check on that this afternoon
0
 

Author Comment

by:douglas28
Comment Utility
From what i can tell, the DN matches the Mailbox store in ADSI Edit, but it still wont mount giving the same error
0
 
LVL 13

Expert Comment

by:FearNoMore
Comment Utility
From ADSIedit could you post the DN of your Mailbox Store and your Public Folder Store here?
 
0
 

Accepted Solution

by:
douglas28 earned 0 total points
Comment Utility
Okay, i have included a screen shot of the location that i retrieved the pub store info. I have also attached a screen shot if the mailbox store and the pub store.

I figured i would screenshot the error messages as well.

I appreciate your patience with me on this. We are currently working on implementing a predictive dialer, so i have been somewhat pre-occupied with that.
PF-Store.JPG
Pub-Store-Error-Msg.JPG
Store-DN-Info.JPG
Event-Viwer-Msg.JPG
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now