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the person has changed my rediff security question and alternative email address.how do i get the password back

Posted on 2009-04-01
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the person who hacked my rediffmail account has changed my rediff security question and alternative email address.how do i get the password back
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Question by:ramanuj12345
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Dave Howe earned 500 total points
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I would suggest you contact customersupport@rediff.co.in *from* the former secondary account, explain that an unauthorized person seems to have taken ownership of your account, ask what the procedure is for recovering a "hacked" account, and if they need you to contact the police first or if they can reset the secondary address back to what it used to be without having to do so. Probably best to ask what the procedure would be to obtain the IP address(es) of the hacker from their server logs, and which jurisdiction their head office is in so you know which set of indian police to contact.

They may not have a backup copy of their database to determine if the former secondary address is correct, but I suspect if they do, they may well quietly reset it back to how it was rather than have all the overheads of a policeman getting "interested" in their security.
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