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Outlook Web Access Not Working (Internal or External)

Posted on 2009-04-01
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Last Modified: 2012-05-06
I have posted a couple times regarding this issue, and so far, I have not been able to get this resolved.  

I built a Windows 2003 x64 domain controller with Exchange 2007 installed on the DC.  I also have Blackberry Professional Software installed on the DC.  Neither the Windows or the Exchange server has been activated yet, waiting to get everything working first (do not know if that makes a difference in what works and doesn't work).

I am able to send an receive email with no problems.  From the beginning I have not been able to access the internal OWA site or the external site.  I will get the web page saying that there is a certificate error and when I select continue to the site I get a message of "Service Unavailable".  

Nothing I have tried as worked and I am at the end of my rope with this.  This is my first exchange build, I am in the process of working torwards my certifications and for the life of me I cannot get OWA to work.

The last thing I tried is adding the Network Service account permissions as seen in article http://support.microsoft.com/kb/842493.  

The other change that I made was previously I had a Windows Home Server running off the same domain name, that has since been changed and the only thing on this domain name is the exchange server.

Can anyone point me in the right direction or anyone live in Columbus, Ohio that could assist?
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Question by:TMFoughty
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Expert Comment

by:esmith69
ID: 24039520
I guess you could start by running the Exchange Best Practices analyzer to determine if there are any major issues with your installation.
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Expert Comment

by:coolsport00
ID: 24039963
When you initially install Exchange, you pretty much have no configuration to do to be able to access OWA...it will just 'work'. Exchg creates self-certs and assigns them to OWA, so you will get that cert error as it's not part of your Trusted Cert store, but only trusted by Exchange. You will eventually need to get a SAN cert.
Look at these if you haven't already and see what transpires:
http://technet.microsoft.com/en-us/library/aa998849.aspx
http://www.petri.co.il/configure-exchange-2007-owa-for-individual-users.htm
http://technet.microsoft.com/en-us/library/aa996373.aspx
http://technet.microsoft.com/en-us/library/bb124507.aspx
http://technet.microsoft.com/en-us/library/bb123946.aspx
Also, what URL are you using? It should be: https://domain.com/owa (not /exchange)

Regards.
~coolsport00
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Author Comment

by:TMFoughty
ID: 24041515
That's what I don't understand.  When I first built the exchange server I put it on Windows Server 2008, which the internal OWA worked with no problems.  The external did not work because of the Windows Home Server.  Once I found out that I could not use the Blackberry software on Server 2008, I formatted the drive and built the 2003 server.  It has never worked on 2003, and I had to rebuild it at one point, started with a clean drive and went from the ground up, and it has never worked.
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Author Comment

by:TMFoughty
ID: 24041531
The naming I used was https:\\webmail.foughty.net\owa.  But like I said, the internal OWA site will not work either.
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Expert Comment

by:coolsport00
ID: 24041541
Well...if you're using the URL, it won't work. Backslashes aren't used as URLs.
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Author Comment

by:TMFoughty
ID: 24041868
Yes I know, the site is https://foughty.net/owa.  Still does not work after I dropped the webmail. from the beginning.  

What I don't get is that the internal has never worked.  I am assuming it is something with IIS but cannot figure it out.
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Expert Comment

by:coolsport00
ID: 24041962
It's hard to say without being there, and believe me...I wish I could being that I'm from OH myself (in KC, MO now, but orig from Sandusky). The only thing I can recommend is to go through those articles and/or wait for further response to see if someone else has any suggestions.
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sndmn20 earned 500 total points
ID: 24041988
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Author Closing Comment

by:TMFoughty
ID: 31565302
Thank you for your input.  That resolved the issue.  
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