Solved

Symantec BES 11d vs. Dell PV124T / LTO3 - Issue

Posted on 2009-04-01
2
683 Views
Last Modified: 2013-12-01
Our backup process recently started failing with the error:
--
The job failed with the following error: A tape read/write error has occurred.  This is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.
--
I upgraded the tape drivers, uninstalled the drive, reinstalled it with the new drivers. I also cleaned the drive and all the other options that SYM shows on their support site.

Any ideas?
0
Comment
Question by:fyr3byt3
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Accepted Solution

by:
dovidmichel earned 500 total points
ID: 24051884
The LTO tape drives are designed to automatically report to the host application when cleaning is needed. The idea is that when cleaning is needed  the backup will stop and request a cleaning.

Check Event Viewer System logs for errors from the controller driver.
Cleaning tapes are good for a certain number of uses.
If you don't know how many times it has been used try a different cleaning tape.
Check the user guide for the tape drive to see if it reports cleaning is needed via status lights or front panel. If it does that is an easy way to see if it really is an cleaning issue.
Check to see if it happens only with specific tapes.
Try a new tape of the same brand as the drive.
0
 

Author Comment

by:fyr3byt3
ID: 25696200
Turned out to be a defective tape device.
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
The question appears often enough, how do I transfer my data from my old server to the new server while preserving file shares, share permissions, and NTFS permisions.  Here are my tips for handling such a transfer.
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question