Solved

Exchange 2007 Message Tracking Problem

Posted on 2009-04-01
12
2,489 Views
Last Modified: 2012-08-13
I am running Exchange 2007 SP1 on Window Server 2008.

I am trying to track messages that were received by a particular user and am unable to get any results.  I am able to see items sent by that user through message tracking but when I change the Event ID to RECEIVE no results are displayed.  Am I missing something?
0
Comment
Question by:CNITNetOps
  • 7
  • 5
12 Comments
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Hi,
Though enabled by default, please make sure that MT is enabled, use Set-TransportServer <Identity> -MessageTrackingLogEnabled $true
Also, pleasse refer http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part2.html
Let me know
Thanks
Nitin
0
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Oh Sorry, since you are able to see logs, obviously it is enabled. Also you know how to check logs, so ignore my prvious comment.
Kindly share the Screenshot of your query, so that I can confirm, if there is anytihng missing there. Let meknow
Thanks
Nitin
0
 

Author Comment

by:CNITNetOps
Comment Utility
Here is the screen shot.  I have also tried different combination to get it to work to no avail.


TrackingScreenShot.doc
0
 
LVL 32

Assisted Solution

by:gupnit
gupnit earned 250 total points
Comment Utility
Hi,
Can you please broaden your search by increasing the time stamps to maybe 3-4 days and also the server.
This is just to confirm, if user actually did receive anything during ur current time slot or is there actually an issue
Cheers
Nitin
0
 

Author Comment

by:CNITNetOps
Comment Utility
I just went back a week on my own account and still didn't get any results.  I used my account so I could be sure to use an account I knew had received mail recently.
0
 

Author Comment

by:CNITNetOps
Comment Utility
I just noticed I am also getting an error saying "An internal processing error caused the search to fail".  
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 

Author Comment

by:CNITNetOps
Comment Utility
Also looking in my event tracking logs, it looks like its only logging messages with event id "SUBMIT" and nothing else.  
0
 

Author Comment

by:CNITNetOps
Comment Utility
Here is the error I am getting when I use the command shell:

[PS] C:\Windows\System32>get-messagetrackinglog -Recipients:user@mydomain.com -EventID "RECEIVE" -Start "4/1/2009 11:15:00 AM" -End "4/2/2009 11:25:00
AM"
Get-MessageTrackingLog : An internal processing error caused the search to fail
.
At line:1 char:23
+ get-messagetrackinglog  <<<< -Recipients:user@mydomain.com -EventID
"RECEIVE" -Start "4/1/2009 11:15:00 AM" -End "4/2/2009 11:25:00 AM"
0
 
LVL 32

Accepted Solution

by:
gupnit earned 250 total points
Comment Utility
Hi
So you are confirming that you are able to run this command wihtout any errors without RECEIVE parameter. Could be due to log corruption. I would do the folllowing:
  • Disable MT on Server and stop the services (Exchange Transport Log Search |  Transport | Mail Submission)
  • Rename the last message tracking log file or move to another location
  • Start the services (Exchange Transport Log Search |  Transport | Mail Submission)
  • Enable MT on the server
Now let is generate and try. Let me know
A good read: http://technet.microsoft.com/en-us/library/bb124926.aspx
Thanks
Nitin Gupta (gupnit)
 
0
 

Author Comment

by:CNITNetOps
Comment Utility
That worked!  I am now able to track email properly.
0
 

Author Closing Comment

by:CNITNetOps
Comment Utility
thanks so much!
0
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Glad to help :-) !
Thsnks
Nitin Gupta (gupnit)
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
This video discusses moving either the default database or any database to a new volume.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now