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Trouble installing trend micro after symantec AV

Posted on 2009-04-01
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Last Modified: 2013-12-09
Hello,

We have recently rolled on Trend Micro worry free business server/client solution to an client that did not have an anti-virus for some amount of time. Some of the computers had a symantec client anti-virus, and of course to install trend micro you have to remove the symantec client. I could easily do this on any of the windows XP or Vista machines, but when it came to two windows 2000 machines symantec would not come off. The first step I tried was to let trend micro remove symantec and it didn't work, then I tried add remove programs that didn't work either. Then I ran the NONAV from http://ca.huji.ac.il.mcafee/Nonav.exe and that did remove the symantec I could not find any trace of it on any of the two systems. But when I went to install the trend micro client on the machines, it still tells me symantec anti-virus 8.x is still installed and trend micro cannot remove it and to please uninstall manually. At this point I went to symantecs site and looked at the instructions to remove the client manually, but of course when I went to do this there are no traces of it in the registry or program folder. Any ideas?
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Question by:aando
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LVL 15

Expert Comment

by:xmachine
ID: 24040289
Hi,

1) Run NoNav.exe and select "YES" to all answers, even if it says "Not Recommended"

2) Download and run CCleaner to clean Junk files and registry keys

http://www.ccleaner.com/download

3) Check this KB article about removing SAV 8 manually:

http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2002081213583048

4) Restart system then try to install it again

5) Last option, is re-install SAV 8 then uninstall it normall (Add/Remove programs)

A Symantec Certified Specialist @ your service
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Author Comment

by:aando
ID: 24044324
I tried running the cleaner again, and I verified the uninstall of symantec, and it still would not install the trend micro. I would try to reinstall the symantec 8.x but it was left behind from the old consultant firm :(. Any other ideas?
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Expert Comment

by:jimmymcp02
ID: 24052683
download cleanwipe from the following location
http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/Symantec/Q_23760187.html
You need to rename it from .txt to .exe follow the instructions then force the removal and post back.
 
 
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LVL 15

Expert Comment

by:xmachine
ID: 24056776
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Author Comment

by:aando
ID: 24149135
I tired both the clean wipe and the Microsoft installer cleaner, but neither of them would do the job, it still tries to install, but now it is saying Norton Anti Virus 2002 is installed instead of the symantec client.
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LVL 20

Expert Comment

by:jimmymcp02
ID: 24150533
Norton 2002? Thats is different im not sure how you got 8.1 and norton 2002 running on the same machine. but you could try the norton removal tool http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/0/048e51f0b379a27088256f5f00621b93?OpenDocument&seg=hm&lg=en&ct=us
 
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Accepted Solution

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aando earned 0 total points
ID: 24159392
I ended up calling trend micro and they gave me a tool that detects any trace of symantec products in the registry. Turns out symantec is deep in the registry in outlook so I am going to have to uninstall office and reinstall it. Hopefully that will fix the problem.
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Expert Comment

by:jimmymcp02
ID: 24159673
just curious what is the tool called?
 
Thanks
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Author Comment

by:aando
ID: 24204736
They just named it is GetRegInfo, and gives the results in three different .txt files.
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