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Windows XP loses stored passwords after every restart

Posted on 2009-04-01
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Last Modified: 2013-11-25
Under Windows XP there is this "manage passwords" under the user account.
Basically I'm doing this on a computer that is on a domain.

However, everytime after I tried to store username and password under a particular server/domain, the information stays until I restart my computer.
In summary, after every restart/shutdown, the information under 'stored username and passwords' and will go missing. However, logging off does not have this issue.

This computer has installed all the latest updates but still to no avail.

Please advise.
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Question by:rufity
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LVL 66

Expert Comment

by:johnb6767
ID: 24042425
In start>run>services.msc

Is the Protected Storage Service running, and set to Automatic?
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Author Comment

by:rufity
ID: 24045855
It's set to automatic and service is started as well.

Any other suggestions?
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Expert Comment

by:johnb6767
ID: 24046335
Autoruns for Windows
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Scan, and go to File>Save, and save it as a .arn file. Please rename it to .txt, and attach it here so we can review.....

Maybe something in startup killing it.....
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Author Comment

by:rufity
ID: 24047857
pls review attached.
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Author Comment

by:rufity
ID: 24047882
sorry.. i think the attached file didnt go through the first time.

Here's the one.
AutoRuns.txt
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Expert Comment

by:johnb6767
ID: 24049533
Try and uncheck the following....

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell                  
+ explorer.exe      Windows Explorer      Microsoft Corporation      c:\windows\explorer.exe

Give that a try for starters. Keep in mind, the .txt files are extremely hard to read, and I dont want to miss anything. If you go up to File>Save As, and save it as a .arn file, THEN rename it to a .txt extension, for the upload, it might help....
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Author Comment

by:rufity
ID: 24056116
If you go up to File>Save As, and save it as a .arn file, THEN rename it to a .txt extension, for the upload, it might help....

If i do that, the text file will be in unreadable format though?

The words are only readable if I 'export as' a txt file, which I previously uploaded.
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Expert Comment

by:johnb6767
ID: 24056432
It can be renamed to a .arn file, and opened with no problems in AutoRuns.....
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Author Comment

by:rufity
ID: 24056621
Ok sorry I've got what you mean now.

Here's the attached.
AutoRuns.txt
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Expert Comment

by:johnb6767
ID: 24062571
Uncheck the following.... (dont need two shells loading....)

Logon Tab
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell                  
explorer.exe     Windows Explorer      Microsoft Corporation      c:\windows\explorer.exe

Are you using alternate languages as well? If not, uncheck these.....
IMJPMIG8.1    Microsoft IME      Microsoft Corporation      c:\windows\ime\imjp8_1\imjpmig.exe      
MSPY2002            c:\windows\system32\ime\pintlgnt\imscinst.exe      
PHIME2002A   ???????? 2002a       Microsoft Corporation      c:\windows\system32\ime\tintlgnt\tintsetp.exe      
PHIME2002A    Sync???????? 2002a      Microsoft Corporation      c:\windows\system32\ime\tintlgnt\tintsetp.exe      

Scheduled Tasks Tab (files that dont exist can have thier entries removed.)
Norton Security Scan for niteen.pinge.job            File not found: C:\Program Files\Norton Security Scan\Nss.exe /scan-full /scheduled      

Drivers Tab
lbrtfdc            File not found: C:\WINDOWS\System32\Drivers\lbrtfdc.sys      

Thats about the major things I see (and thanks for uploading again, SO much easier to read.....)

Few other things to look into....

Try disabling McAfee, to rule that out. Saw a few tiny references to Norton... Might want to try the Norton Removel Tool, to make sure all references are gone....

Save your Norton 2008 Product Key, then download and run the Norton Removal Tool
http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open



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Author Comment

by:rufity
ID: 24075015
Nope, did as what you've stated but still the same.
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Expert Comment

by:johnb6767
ID: 24082678
How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434

I would start by disabling ev erything, and then start enabling them in chunks, until you break it again.... Has to be a startup item/service....
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Author Comment

by:rufity
ID: 24144578
Hi there, was wondering if I could create a batch file to load on startup to input those fields under 'manage passwords' in control userpasswords.

What should be the commands?

Thanks.
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LVL 66

Expert Comment

by:johnb6767
ID: 24144669
I dont think you can......Been down this route a few times, with no luck. If anything there might be some VB ways to do it. The DLL responsible for the Manage Passwoirds applet is keymgr.dll.

If there was perhaps a rundll32 keymgr.dll function you could call, but I am not a coder, nor a scripter.....

Maybe someone can assist....

Couldnt find anything in startup stepping on it?

The secondary Shell isnt loading still, is it?

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Accepted Solution

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rufity earned 0 total points
ID: 24164405
Nope,already unchecked the secondary shell as what you've suggested.
Anyhow, I managed to find some answers in here too, quite related to what I'm asking for.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24297652.html

Thanks for the help anyway!
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Expert Comment

by:johnb6767
ID: 24164799
Theres been a lot of these lately, I and I dont think we have gotten to the root cause on any of them......
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Author Comment

by:rufity
ID: 24174486
Yeap, I believe as of now I could do a workaround instead of a solution (other than reformatting)
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LVL 66

Expert Comment

by:johnb6767
ID: 24266870
What was your exact fix? Be curious to see....

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Author Comment

by:rufity
ID: 24268028
Like I've mentioned, I did a workaround instead, not a fix actually.
I created a batch file and put into startup folder,

net use \\SERVER PASSWORD /user:USERNAME /persistent:no
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LVL 66

Expert Comment

by:johnb6767
ID: 24276468
Gotcha (i see you did mention the link earlier, but I read WAY too many of these each day to remember them all)....

Thanks!!
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