Solved

Outlook 2007 getting 80040115 error - message stuck in outbox

Posted on 2009-04-01
10
2,454 Views
Last Modified: 2012-05-06
I have a remote user that is unable to send an email with a PDF attachment.  The attachment is under 1MB and our limit is set to 10MB so I don't think that is the problem.  The user has tried connecting via https and connecting through the VPN, both result in the same error.  I have tried shutting down Outlook (and verifying that it is stopped in Task manager), recycling IS, and then starting outlook again with the same results.
0
Comment
Question by:InvoiceInsight
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 6

Expert Comment

by:AJermo
ID: 24041302
0
 

Author Comment

by:InvoiceInsight
ID: 24041636
I did see that article, but I am not running and ISA server.  Should I still try to install the hotfix on my exchange server?
0
 
LVL 6

Expert Comment

by:AJermo
ID: 24041768
no the patch is for ISA,

How is the remote user accessing Exchange?
are they using outlook 2007? (appears so from the post tag)
Does this work internally? eg.. can a normal user send a 1mb file out ?

If they remove the stuck mail from the outbox can they send regular email to the same address? verify please.

It could also be a local setting, however, by default outlook doesn't block pdf files so it could be anti-spam/anti-virus as well.
for outlook blocking http://office.microsoft.com/en-us/outlook/HA012299521033.aspx
0
Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

 

Author Comment

by:InvoiceInsight
ID: 24041913
Outlook 2007
The user is remote, so I can't test him internally.
Other users send PDF's and other files larger than 1MB without issue.
If they remove the stuck email, oither messages go out.
Anti-spam is not locally installed, it is at the gateway
AV checks inbound email only.
0
 
LVL 19

Expert Comment

by:dlc110161
ID: 24042255
Is it the same PDF or any PDF that gets stuck?

Dawn Crosier-Bleuel
Word MVP
0
 

Author Comment

by:InvoiceInsight
ID: 24050907
No, its any PDF.  In fact I just ran some more tests with him and it appears to be any attachment.  We also tried sending to both internal and external recipients with the same result.
0
 
LVL 19

Expert Comment

by:dlc110161
ID: 24052295
You might try deleting his outlook profile and let Exchange rebuild it.

Dawn Bleuel
Word MVP
0
 

Author Comment

by:InvoiceInsight
ID: 24062403
A new profile did not resolve the issue.
0
 
LVL 19

Expert Comment

by:dlc110161
ID: 24073384
Is he able to send attachments from a different computer? If so, then I would remove Outlook as well as any registry settings associated with Outlook and then re-install Outlook.

Dawn Bleuel
Word MVP
0
 

Accepted Solution

by:
InvoiceInsight earned 0 total points
ID: 24131497
I tried reinstalling Outlook, then the entire Office 2007 suite.  There were some other quirky things going on.  Long story short, we re-imaged the laptoo and all is well.  Safe to say it was not a server based issue.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video discusses moving either the default database or any database to a new volume.

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question