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Windows not loading fully

After noticing some virus issues when i boot the computer and choose the user it starts loading windows but never fully does. the start menu never show up or does any of the desktop icons. i can get task manager to open but can not get anything else to come up. I did not know if there is a certain virus that needs removed or if a certain file in the operating system needs replaced. I have ran a chkdks /f but still not luck on getting anything to come up in windows. Any suggestions on what to try would be appreciated.
JH
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mrsam3
Asked:
mrsam3
2 Solutions
 
Mohamed OsamaSenior IT ConsultantCommented:
in task manager , if you type explorer.exe , does windows explorer load ?
also if you are able to launch regedit , please make sure the value of the below key is exactly like below
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
and make sure that the value shell is set to Explorer.exe
once done, please download , install & update online Malwarebytes antimalware
allow the program to fix any remaining infections & please post the log .
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mrsam3Author Commented:
I used task manager to run explorer.exe then i rebooted in safe mode with networking and ran ComboFix after running this program it must have removed the userinit file, which i had to  replace then i ran unhackme and all seems to be working well.
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