Unhandled win32 exception occurred in AppleMobileBackup.exe [1324]

Posted on 2009-04-01
Medium Priority
Last Modified: 2013-11-06
Whenever I sync my iPhone with iTunes I get this error...

An unhandled win32 exception occurred in AppleMobileBackup.exe [1324]

It asks me if I want to debug and so I say 'No'.  Then it finishes sync'ing.

1.  Anyone know what this error means and/or how to fix it?
2.  How can I be sure that the backup is actually working?

I'm using a PC.... (I know, I know)

Question by:RobertNZana
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LVL 17

Expert Comment

ID: 24042521
For the record can you confirm that you are using the latest version of iTunes and the latest firmware version of the iPhone..

Author Comment

ID: 24042777
iTunes 8.0 and the latest firmware
LVL 17

Accepted Solution

JohnGerhardt earned 2000 total points
ID: 24058708
I presume that you have uninstalled and reinstalled iTunes.. I know it is simple but it often does the trick...
If not then try creating another user account on the windows machine and do that backup on there.. Do you get the same error..?

Author Comment

ID: 24059660
If I uninstall iTunes will the restore of my data be difficult to do?
LVL 17

Expert Comment

ID: 24064852
Err, Good question. The actual answer is no... As iTunes should leave them.
But I would recommend that you take a backup of them before. They should be located in C:\Documents and Settings\%username%\Application Data\Apple Computer\iTunes\Mobile Backups
Did you try creaitng another user account and try the backup with that account...

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