Unhandled win32 exception occurred in AppleMobileBackup.exe [1324]

Posted on 2009-04-01
Last Modified: 2013-11-06
Whenever I sync my iPhone with iTunes I get this error...

An unhandled win32 exception occurred in AppleMobileBackup.exe [1324]

It asks me if I want to debug and so I say 'No'.  Then it finishes sync'ing.

1.  Anyone know what this error means and/or how to fix it?
2.  How can I be sure that the backup is actually working?

I'm using a PC.... (I know, I know)

Question by:RobertNZana
  • 3
  • 2
LVL 17

Expert Comment

ID: 24042521
For the record can you confirm that you are using the latest version of iTunes and the latest firmware version of the iPhone..

Author Comment

ID: 24042777
iTunes 8.0 and the latest firmware
LVL 17

Accepted Solution

JohnGerhardt earned 500 total points
ID: 24058708
I presume that you have uninstalled and reinstalled iTunes.. I know it is simple but it often does the trick...
If not then try creating another user account on the windows machine and do that backup on there.. Do you get the same error..?

Author Comment

ID: 24059660
If I uninstall iTunes will the restore of my data be difficult to do?
LVL 17

Expert Comment

ID: 24064852
Err, Good question. The actual answer is no... As iTunes should leave them.
But I would recommend that you take a backup of them before. They should be located in C:\Documents and Settings\%username%\Application Data\Apple Computer\iTunes\Mobile Backups
Did you try creaitng another user account and try the backup with that account...

Featured Post

Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Learn new improvements released by Google for Google Calendar. Noted in this article are simple tips and tricks that can make your everyday use of Google Calendar better.
You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to:…
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now