Solved

Clipboard failure

Posted on 2009-04-01
9
902 Views
Last Modified: 2012-05-06
Suddenly I have a problem trying to copy out of Outlook and into any other program, I highlight and attempt to copy with no result. I opened Word so I could view the clipboard and see what was happening and I get an error "Clipboard Item not collected". Closing and re-opening Outlook does not resolve the issue.
0
Comment
Question by:Thom Gann
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 3

Expert Comment

by:Dgleich
ID: 24044011
Do you have some program running like FlashGet? Or something that monitors your clipboard?
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24044023
ThomGann,

How are you doing?

Try running outlook or word in safe mode:

Start -> Run -> winword /a
or
Start -> Run -> outlook /a

See if the clip board works while running in safe mode. If it does work, then it is probably a third-party add-in causing the issue.

Have you installed any updates or made system changes lately or since this started?

Kevin
0
 
LVL 44

Expert Comment

by:GRayL
ID: 24044245
Try a reBoot.
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:Thom Gann
ID: 24049412
I don't have any software running that monitors the clipboard (other than Word with the clipboard open so I can see it).

Redrunkey: I started the programs in safemode and it seems to be working. Any way to tell what program would be interferring? I have installed updates from MS & that's about it.
0
 
LVL 19

Accepted Solution

by:
dlc110161 earned 500 total points
ID: 24049863
Since the problem resolves itself while in SafeMode you should start looking at Add-ins (Integration between programs you have already installed)

Click the Office button, Choose Word Options, Choose Add-ins. In the lower portion of the screen is a combo box for Manage. Make sure it says COM Add-ins and then click Go. Clear the checkmarks from anything listed in the dialog box that opens. You can then restart Word without Safe Mode on. Test your copying to Clipboard. My guess is that it will work. (If not, let us know)

Now go back to the COM Add ins and switch things on one a time and test between to determine which add in is the culprit.

Dawn Bleuel
Word MVP

0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24049995
ThomGann,

Follow Dawn's steps above. If this is something like Adobe Acrobat, what version do you have? Within Acrobat (Help -> About,... 7.0.5 for example). An update to the add-in might fix it, or if it is something you do not use, disabling it should (as Dawn said) fix it!

Kevin
0
 

Author Closing Comment

by:Thom Gann
ID: 31565513
That did it, thank you. For anyone reading this with the same problem, it actually turned out to be the MS Outlook Add-in combination of "Microsoft Outlook Add-in for Data Collection and Publishing AND Microsoft Office SharePoint Server Colleague Import Add-in... looks like they don't play well in the sandbox together.  Would not have found it without the direction for Winword though - thanks.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24050544
No assist!
0
 

Author Comment

by:Thom Gann
ID: 24051015
I don't understand what you mean... No assist! You clearly got the ball rolling with your answer and your follow up. If there is something else I need to do please advise.
0

Featured Post

Enroll in June's Course of the Month

June's Course of the Month is now available! Every 10 seconds, a consumer gets hit with ransomware. Refresh your knowledge of ransomware best practices by enrolling in this month's complimentary course for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
Traditionally, the method to display pictures in Access forms and reports is to first download them from URLs to a folder, record the path in a table and then let the form or report pull the pictures from that folder. But why not let Windows retr…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question