Outlook 2007 Failed to get the Crawl Scope Manager with error=0x8001010d

Posted on 2009-04-01
Medium Priority
Last Modified: 2012-05-06
I have looked high and low, and tried some of the things that worked for some people:
Ensuring that eariler versions of Windows Search are not installed
Process for stopping wsearch, deleting registry keys, starting wsearch lettting index rebuild
look for KB and uninstall it (doesn't exist on these machines..must be a later roll-up patch)

I am collecting System and App Log errors from clients and this one is coming up alot. A lot of these users are complaining about Outlook hanging/crashing and I can't convince some of them to scrap Windows Search all-together... any help would be greatly appreciated!
Question by:pacman_d
  • 2

Accepted Solution

GWMerrell earned 1500 total points
ID: 24043858
Try this:

1. Try Running outlook in SafeMode - Start>Run>Type:  outlook.exe /safe
   If Outlook works as expected, then it could be third-party addins.  Outlook 2007 is very fickle about what addins it plays nice with.
2. Disable or even Remove Outlook Addins could be interfering.
   COM Add-in:
      In Outlook 2003, Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.
      In Outlook 2007, Go to Tools > TrustCenter > Addins > Click GO on COM Add-ins and start by disabling all of the addins.
      Close and Reopen Outlook to test the results.
   Exchange Client Extensions:
      In Outlook 2007, Go to Tools > TrustCenter > Addins > Click the drop down and select Exchange Client Extensions and click GO and start by         disabling all non-Microsoft Extensions.
      Close and Reopen Outlook to test the results.
   *If Outlook then performs well re-enable the addins one by one and test it until you find the culprit.
3. Repair Outlook. With Outlook open, go to Help and select Detect and Repair.
4. If you cannot open Outlook at all, Go to Start>Run and type: regsvr32 OLE32.DLL
   Also do the same process for INETCOMM.DLL
   Do a search for hidden system files and rename the file called extend.dat to extend.old
5. If you are still having issues, create a new Outlook profile. Please ensure if you are using exchange, you place this new profile to not be in Cache-mode.
6. If you are still having issues. Take the time to Remove Outlook
   Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  
   A menu will pop allowing you to choose repair, reinstall or uninstall to later reinstall Office in a Clean Directory.

Author Comment

ID: 24044193
I've already disabled most of the com addins in thr trust center. I'll try the other route...

Expert Comment

ID: 24044404
Try in safemode first, then you will know whether it is rooted in addins or not.

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