Cannot activate any Blackberry device to SBS 2003 server/BES
Posted on 2009-04-01
Our company is changing over to Verizon as we speak and I have yet to get this BES server running. We are rolling out a mixture of Blackberry Curves and Blackberry Storms.
When I try and activate my phones wirelessly, they just say Activating... until they time out.
When I try and hook them up via USB by assigning the user to the device, I get the error Blackberry Manager does not know who the user is (or something to that effect).
Here's the steps I have taken so far.
Read the BES installtion instructions and installed BES. Realized that I have to actually be logged in as BESadmin for the service and Mapi to work correctly. I ran the IEMStest.exe and it tested successfully. I ran the SRPtest and it tested successfully. I can send messages via email through the Blackberry Manager 4.1 to the devices successfully. When I attempt to activate a phone wirelessly, the etp.dat files is received in the proper mailbox.
I have review KB02276, checked and double checked that I had all my permissions set correctly.